Beyond the "mobile versus PC" dichotomy: Profiling online shoppers based on device usage

Titolo Rivista MERCATI & COMPETITIVITÀ
Autori/Curatori Francesca De Canio, Marco Ieva, Cristina Ziliani
Anno di pubblicazione 2017 Fascicolo 2017/2
Lingua Inglese Numero pagine 23 P. 99-121 Dimensione file 486 KB
DOI 10.3280/MC2017-002006
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FrancoAngeli è membro della Publishers International Linking Association, Inc (PILA)associazione indipendente e non profit per facilitare (attraverso i servizi tecnologici implementati da CrossRef.org) l’accesso degli studiosi ai contenuti digitali nelle pubblicazioni professionali e scientifiche

Availability of a growing number of devices for information searching and purchasing online is affecting consumer habits and company strategies. This paper investigates device usage patterns in the online Deal of the Day (DoD) shopping process. The study employs a cluster analysis of respondents based on their device usage. Four clusters emerge and are profiled by means of a benefits and costs approach based on demographic and psychographic characteristics. Multi-device behaviours for information search and DoD purchasing and multi-device behaviours are found to be dominant. Smartphone exclusive users display higher purchase frequency than multi-device segments. Tablet and smartphone users are found to be Market Mavens. Several implications for marketers are discussed.

Keywords:Device usage; information search and purchase channels; online shopping; psychographic characteristics; segmentation

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  • I need to touch it to buy it! How haptic information influences consumer shopping behavior across channels Francesca De Canio, Maria Fuentes-Blasco, in Journal of Retailing and Consumer Services 102569/2021 pp.102569
    DOI: 10.1016/j.jretconser.2021.102569

Francesca De Canio, Marco Ieva, Cristina Ziliani, Beyond the "mobile versus PC" dichotomy: Profiling online shoppers based on device usage in "MERCATI & COMPETITIVITÀ" 2/2017, pp 99-121, DOI: 10.3280/MC2017-002006