Facility Management. How to design, assess, purchase and manage services
Collana
Livello
Testi advanced per professional
Dati
pp. 208,      1a edizione  2016   (Codice editore 1309.6)

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In breve
The book describes, in addition to the most common organizational models, many activities and processes characterizing Facility Management: the design of services and inspection/measurement systems; contractual solutions and management implications for public and private organizations; the management of resources and the impact of services in the most complex Real Estate management activities.
Presentazione del volume

The Facility Management added value lies in a new dimension and importance for the organization: the supplier joins the company/client to support it and resolve a wide pattern of problem arising from various needs and expectations. This value comes from the ability to coordinate and manage the supplier/partner, through an higher motivation and professional quality of the resources involved. The most significant contribution lies in the ability to increase the quality of the information set and, therefore, the knowledge about processes involved and results gained. Facility Management is, in its most developed sense, the transition from “doing” to “the management of information that are cause and effect of doing”. A systematic management way that should lead to a higher level of knowledge and that is the core of Facility Management. In the proposed interpretation, Facility Management is a complex activity that must be carefully managed within the structure that intends to make use of this service management model and cannot ignore the quality of people involved. The book describes, in addition to the most common organizational models, many activities and processes characterizing Facility Management: the design of services and inspection/ measurement systems; contractual solutions and management implications for public and private organizations; the management of resources and the impact of services in the most complex Real Estate management activities.

Oliviero Tronconi, Professor of Architecture Technology at Politecnico di Milano, deals with issues related to innovation and technological management in the construction/Real Estate sector. He is the head of the Centre of Expertise on the Building Management (Ge.Co) established by DIG and ABC departments at the MIP, Politecnico di Milano Graduate School of Management. He promoted and directed several educational initiatives including the executive course at MIP-Politecnico di Milano and has carried out research programs funded by the European Union, Plan Construction, MURST and public and private companies. He is a member of the Royal Institution of Chartered Surveyors.

Andrea Ciaramella, Associate Professor of Architecture Technology at Politecnico di Milano, is teaching the courses: “Building studio Lab”; Architectural Science degree course and “Facility Management Lab”, MSc Management of Built Environment. He also coordinates training programs at MIP, Politecnico di Milano Graduate School of Management. He’s the author of several papers and books regarding building management and Real Estate. He is a member of the Royal Institution of Chartered Surveyors.

Indice
Preface
Facility Management: theory and practice
(Definition; The evolution of Facility Management; Facility management: the starting point; Facility Management in Italy; Some problems; Facility Manager role and responsibilities; The relationship between demand and supply)
Management models
(Internal management; Management Agent; Management Contractor; Total Facility Management (TFM); Global Service)
Services payment and efficiency
(Reasons for outsourcing; Types of contract; Implementation process)
The need of a correct setting
(Three level of activity within Facility Management; Facility Management: a strategy that needs to be designed; Facility Management added value: organization, information, know how; The field of application of Facility Management)
How to chose the management model
(Service’s outsourcing process; Outsourcing of a single service managed by an internal function; Outsourcing of clusters of services, managed by different internal functions; Outsourcing of services to a single supplier managed by a single devoted function; Total outsourcing to a facility management company; Internal resources; Conclusions)
The Facility Management audit
(Facility management audit structure; Service delivery model analysis; The relevance of the services to the needs of the company; Audit and benchmarking: analysis tools; Business audit; The building audit)
Designing service quality
(Services to people; Services to building; Services to the organization)
Benchmarking: how to apply it to Real Estate
(Benchmarking research in Italy in the Real Estate Sector; How to carry on benchmarking research: a model)
The performance measurement in the services and key performance indicators (KPI)
(Criteria for performance measurement; Key Performance Indicators)
Investment and real estate management costs
(Maintenance as a service; Life Cycle Cost Analysis)
New technologies and new services for workspaces
(Workspaces: technologies and services; The integrated design methodology)
Space Management and Facility Management
(The alternatives; POE (Post Occupancy Evaluation): a methodology to assess building performances; POE (Post Occupancy Evaluation) in the US; The three levels of POE (Post Occupancy Evaluation) methodology; The organization of the move (move in): a critical moment)
Facility & Web
(Application areas of CIFM technology; “Small Facility Management” and “e-Facility Management” development; Information systems for Facility Management)
Facility Condition Assessment and Facility Management
(Facility Condition Assessment: methodology application; A cost indicator: Facility Condition Index)
References.


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