Click here to download

Job and life satisfaction among doctors and nurses: relationship with sense of belonging to the hospital, collective efficacy beliefs and perceived social support
Journal Title: PSICOLOGIA DELLA SALUTE 
Author/s:  Vincenza Capone, Giovanna Petrillo, Antonia Romano 
Year:  2013 Issue: 3 Language: Italian 
Pages:  16 Pg. 115-130 FullText PDF:  586 KB
DOI:  10.3280/PDS2013-003006
(DOI is like a bar code for intellectual property: to have more infomation:  clicca qui   and here 


This study aimed to investigate the relationship between job satisfaction, perceived collective efficacy related to hospital communication and sense of belonging to the hospital in healthcare workers, highlighting the differences according to gender, role (doctors vs. nurses) and hospital. A further objective was to investigate the relationship between the above-mentioned variables, related to the work context, and the variables related to the personal sphere, such as life satisfaction and perception of family and friends support. 180 health professionals (N = 90 doctors and N = 90 nurses), working in three hospitals which were different in terms of resources and infrastructure, , administered a self-report questionnaire. The results showed a positive and significant relationship between job satisfaction and all the variables considered. As for the differences between groups, significant effects emerged from the main effect of role and hospital. Multivariate interaction was found for "Role and Hospital". The research has emphasized the importance of sense of belonging and collective efficacy for workers and organization well-being, highlighting the need for differentiated training by role and context.
Keywords: Job satisfaction, life satisfaction, health workers, sense of belonging to the hospital , perceived collective efficacy, psychosocial well-being.

  1. Adams A. and Bond S. (2000). Hospital nurses’ job satisfaction, individual and organizational characteristics. Journal of Advanced Nursing, 32 (3): 536-543., DOI: 10.1046/j.1365-2648.2000.01513.
  2. Bandura A. (1997). Self-efficacy: The exercise of control. New York: Freeman.
  3. Bandura A. (2001). Social cognitive theory: An agentic perspective. Annual Review of Psychology, 52: 1-26., DOI: 10.1146/annurev.psych.52.1.
  4. Capone e Petrillo (2013). Health promotion in International Documents: Strengths and weaknesses from the perspective of community empowerment. Journal of Community & Applied Social Psychology, 23 (2): 98-114., DOI: 10.1002/casp.210
  5. Capone V. (2009). La percezione di autoefficacia nella comunicazione con il paziente: uno studio esplorativo tra i medici ospedalieri campani. Psicologia della Salute, 2: 81-97., DOI: 10.3280/PDS2009-00200
  6. Capone V. (2011). Percezioni di Efficacia Comunicativa e Burnout dei medici ospedalieri [Communication efficacy beliefs and burnout in hospital doctors]. Psicologia della Salute, 2: 29-48., DOI: 10.3280/PDS2011-00200
  7. Capone V. e Petrillo G. (2011). Costruzione e validazione della scala di autoefficacia percepita nella comunicazione infermieristica [Construction and validation of the Nurse’s Communication Perceived Self-efficacy Scale]. Psicologia Sociale, 3: 389-402., DOI: 10.1482/3579
  8. Capone V., Petrillo G. (2012). Costruzione e validazione della Health Profession Communication Collective Efficacy Scale [Development and validation of Health Profession Communication Collective Efficacy Scale]. Giornale Italiano di Psicologia, 4: 903-930., DOI: 10.1421/7314
  9. Colombo L., Zito M. e Ghislieri C. (2012). Influenza lavoro-famiglia e supporti sociali: la soddisfazione lavorativa in un’azienda sanitaria del Nord Italia. Differenze tra personale sanitario e amministrativo.
  10. Giornale Italiano di Medicina del Lavoro ed Ergonomia, 28(1), Supplemento di Psicologia 34(1): A25-A33.
  11. Danna K. and Griffin R.W. (1999). Health and Well-Being in the Workplace: A Review and Synthesis of the Literature, Journal of Management, 3 (25): 357-384., DOI: 10.1177/01492063990250030
  12. Delle Fave A. e Bassi M. (2009). Psicologia e salute. L’esperienza di utenti e operatori [Psychology and Health. The experience of users and professionals]. Torino: UTET.
  13. Di Fabio A. e Busoni L. (2009). Proprietà psicometriche della versione italiana della Satisfaction With Life Scale (SWLS) con studenti universitari [Psychometric properties of the Italian version of the Satisfaction With Life Scale (SWLS) with university students]. Counseling. Giornale Italiano di Ricerca e Applicazioni, 2: 201-212.
  14. Diener E., Emmons R.A., Larsen R.J. and Griffin S. (1985). The Satisfaction with Life Scale. Journal of Personality Assessment, 49: 71-75., DOI: 10.1207/s15327752jpa4901_1
  15. Diener, E. (1994). Assessing subjective well-being: Progress and opportunities. Social Indicators Research, 31: 103-157.
  16. Diener E. (2006). Understanding Scores on the Satisfaction with Life Scale. Retrieved from: http://internal.psychology.illinois.edu/~ediener/SWLS.html
  17. Duffy R.D. and Richard G.V. (2006). Physician job satisfaction across six major specialties. Journal of Vocational Behavior, 68: 548-559., DOI: 10.1016/j.jvb.2005.12.00
  18. Fornara F., Bonaiuto M. e Bonnes M. (2012). Indicatori di Umanizzazione Ospedaliera Percepita: un’analisi comparativa tra reparti di Chirurgia Generale [Perceived Hospital Environment Quality Indicators: A comparison among General Surgery Units] Psicologia della Salute, 1:39-60., DOI: 10.3280/PDS2012-00100
  19. Greenhaus J.H. and Powell, G.N. (2006). When Work and Family are Allies: A Theory of Work-Family Enrichment. Academy of Management Review, 31(1); 72-92., DOI: 10.5465/AMR.2006.1937962
  20. Grzywacz J.G. and Marks N.F. (2000). Reconceptualizing the work-family interface: an ecological perspective on the correlates of positive and negative spillover between work and family. Journal of Occupational Health Psychology, 5 (1): 111-26., DOI: 10.1037//1076-8998.5.1.11
  21. Guerra G. (2007). Psicosociologia dell’ospedale. Analisi organizzativa e processi di cambiamento [Psycho-sociology of the hospital. Organizational analysis and change processes]. Roma: Carocci Editore.
  22. Hutchinson, G., Simeon, D.T., Bain, B.C., Wyatt, G.E., Tucker M.B. and Lefranc E. (2004). Social and health determinants of well being and life satisfaction in Jamaica. International Journal of Social Psychiatry, 50: 43–53., DOI: 10.1177/002076400404095
  23. Judge T.A. and Hulin C.L. (1993). Job satisfaction as a reflection of disposition: A multiple-source causal analysis. Organizational Behavior and Human Decision Processes, 56: 388–421., DOI: 10.1006/obhd.1993.106
  24. Judge T.A. and Watanabe S. (1993). Another look at the job–life satisfaction relationship. Journal of Applied Psychology, 78: 939–48., DOI: 10.1037//0021-9010.78.6.93
  25. Kang S.M., Shaver P.R., Sue S., Min K.H. and Jing H. (2003). Culture-specific patterns in the prediction of life satisfaction: Roles of emotion, relationship quality, and self-esteem. Personality and Social Psychology Bulletin, 29: 1596-1608., DOI: 10.1177/014616720325598
  26. Khowaja K. Merchant R.J. and Hirani D.(2005). Registered nurses perception of work satisfaction at a Tertiary Care University Hospital. Journal of Nursing Management: 13: 32-39., DOI: 10.1111/j.1365-2834.2004.00507.
  27. Lapierre L.M. and Allen T.D. (2006). Work-supportive family, family-supportive supervision, use of organizational benefits, and problem focused coping: implications for work-family conflict and employee wellbeing. Journal of Occupational Health Psychology, 11: 169-181.
  28. Leiter M. P., Harvie P. and Frizzell C. (1998). The correspondence of patient satisfaction and nurse burnout. Social Science & Medicine, 47: 1611-1617., DOI: 10.1016/S0277-9536(98)00207-
  29. Lu H., Barriball K.L., Zhang X. and While A.E. (2012). Job satisfaction among hospital nurses revisited: A systematic review. International Journal of Nursing Studies. 49(8): 1017-1038., DOI: 10.1016/j.ijnurstu.2011.11.00
  30. Mager W. and Andrykowski M.A. (2002). Communication in the cancer “bad news” consultation: Patient perceptions and psychological adjustment. Psycho-Oncology, 11: 35-46.
  31. Magnavita N., Fileni A. e Bergamaschi A. (2009). Satisfaction at work among radiologists Radiologia Medica, 114: 1330-1344., DOI: 10.1007/s11547-009-0461-
  32. Nielson T.R., Carlson D.S. and Lankau M.J. (2001). The supportive mentor as a means of reducing work-family conflict. Journal of Vocational Behaviour, 59(3): 364-381., DOI: 10.1006/jvbe.2001.180
  33. Nolan M., Nolan J. and Grant G. (1995). Maintaining nurses’ job satisfaction and morale. British Journal of Nursing, 4 (19): 1148-1154.
  34. Norrish B.R. and Rundall T.G. (2001). Hospital restructuring and the work of registered nurses. Milbank Quarterly, 79: 55-79., DOI: 10.1111/1468-0009.0019
  35. Piko B.F. (2006). Burnout, role conflict, job satisfaction and psychosocial health among Hungarian health care staff: a questionnaire survey. Internal Journal of Nurses Studies, 43(3): 311-318., DOI: 10.1016/j.ijnurstu.2005.05.00
  36. Prezza M. e Principato M.C. (2002). La rete sociale e il sostegno sociale. In M. Prezza e M. Santinello (a cura di), Conoscere la comunità. Bologna: Il Mulino, pp. 193-233.
  37. Prezza M., Costantini S., Chiarolanza V. e Di Marco S. (1999). La scala italiana del senso di comunità. Psicologia della Salute, 3-4: 135-159.
  38. Rehman S. Kumar R., Siddiqui N., Shahid Z., Syed S. and Kadir M. (2012). Stress, job satisfaction and work hours in medical and surgical residency programmes in private sector teaching hospitals of Karachi, Pakistan. Journal of Pakistan Medical Association, 62(10): 1109-1112.
  39. Riggs M.L. and Knight P.A. (1994). The impact of perceived group success-failure on motivational beliefs and attitudes: a casual model. Journal of Applied Psychology, 79: 755-766.
  40. Santinello M., Dallago L., Dal Ponte A. e Fontana F. (2003). Gestire lo stress nelle organizzazioni: l’esperienza dell’azienda sanitaria trentina [Managing stress in organizations: the experience of the health organization in Trentino]. Tendenze Nuove, 1:45-66.
  41. Scharitzer D. and Korunka C. (2000). New Public Management: Evaluating the Success of Total Quality Management and Change Management Interventions in Public Services from the Employees’ and Customers’ Perspectives. Total Quality Management, 11: S941-S953., DOI: 10.1080/0954412005013548
  42. Sedgwick M.G. and Yonge O. (2008). “We’re it”, “We’re a team”, “We’re family” means a sense of belonging. Rural and Remote Health, 8 (1021): 1-12.
  43. Smith A. (2001). Perceptions of stress at work. Human Resource Management Journal, 11(4): 74-86., DOI: 10.1111/j.1748-8583.2001.tb00052.
  44. Steca P., Ripamonti C., Preti E. e Monzani D. (2008). La soddisfazione lavorativa dei professionisti della salute. Psicologia della salute, 1: 73-92.
  45. Steinbrook R. (2002). Nursing in the crossfire. New England Journal of Medicine, 346:1757-1766., DOI: 10.1056/NEJM20020530346222
  46. Stewart M. and Arklie M. (1994). Work satisfaction, stressors and support experienced by community health nurses. Canadian Journal of Public Health, 85: 180-184.
  47. Strine T.W., Chapman D.P., Balluz S.L. Moriarty D.G. and Mokdad H.A.(2008). The associations between Life Satisfaction and Health-related Quality of Life, Chronic Illness, and Health Behaviors among U.S. Community-dwelling Adults. Journal of Community Health, 33: 40-50., DOI: 10.1007/s10900-007-9066-
  48. Tabolli S, Ianni A., Renzi C., Di Pietr C. e Puddu P. (2006). Soddisfazione lavorativa, burnout e stress del personale infermieristico: indagine in due ospedali di Roma. [Job satisfaction, burnout and stress amongst nursing staff: a survey in two hospitals in Rome] Giornale Italiano di Medicina del Lavoro ed Ergonomia, Supplemento di Psicologia 1: 49-52.
  49. Thomas L. and Ganster D.C. (1995). Impact of family-supportive work variables on work-family conflict and strain: a control perspective. Journal of Applied Psychology, 80: 6-15.
  50. Viotti S., Converso D. e Loera B.(2012). Soddisfazione lavorativa e burnout in relazione alle caratteristiche del lavoro e alla tipologia dell’utenza: un confronto tra servizi di cura intensivi (ICU) e non intensivi (non-ICU). [Job Satisfaction, Job Burnout And Their Relationships With Work’ And Patients’ Characteristics: A Comparison Between Intensive Care Units (Icu) And Not- Intensive Care Units (Not-Icu)]. Giornale Italiano di Medicina del Lavoro ed Ergonomia, 2 (34): B52-B60.
  51. Wan Rashid W.E., Nordin M.H., Omar A. and Ismail I. (2011). Social Support, Work-Family Enrichment and Life Satisfaction among Married Nurses in Health Service. International Journal of Social Science and Humanity, 1 (2): 150-155.
  52. Warr P., Cook J. and Wall T. (1979). Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology, 52: 129-48.
  53. Weiner S.J., Barneth B., Cheng T.L. and Daaleman T.P. (2005). Processes for Effective Communication in Primary Care. Annals of Internal Medicine, 142 (8): 709-714.
  54. Rode J.C. (2004). Job satisfaction and life satisfaction revisited: A longitudinal test of an integrated model. Human Relations, 57(9): 1205-1230., DOI: 10.1177/0018726704047143

Vincenza Capone, Giovanna Petrillo, Antonia Romano, Job and life satisfaction among doctors and nurses: relationship with sense of belonging to the hospital, collective efficacy beliefs and perceived social support in "PSICOLOGIA DELLA SALUTE" 3/2013, pp. 115-130, DOI:10.3280/PDS2013-003006

   

FrancoAngeli is a member of Publishers International Linking Association a not for profit orgasnization wich runs the CrossRef service, enabing links to and from online scholarly content