The purpose of this paper is to study the challenge of evaluation in the context of systemic innovations in which services are a core element. The paper argues that the traditional evaluation methods and measures are not able to capture neither the diversity of innovations in services and systems nor the multifaceted dimensions of performance resulting from these innovations. In order to contribute to a more purposeful evaluation practices and methods, a new combinatory approach is suggested based on multi-criteria and system dynamic perspectives. This approach is illustrated in the context of environmental services, using an environmental data platform as a case example.
Keywords: Multi-criteria evaluation, system dynamic, service innovation, systemic innovation, environmental services, environmental data platform
Jel Code: O33, O44, Q56
Kirsi Hyytinen, Sampsa Ruutu, Mika Nieminen, Faiz Gallouj, Marja Toivonen, in "ECONOMICS AND POLICY OF ENERGY AND THE ENVIRONMENT" 3/2014, pp. 29-52, DOI:10.3280/EFE2014-003003