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Benessere lavorativo in operatori sociali: le richieste e le risorse lavorative e personali emerse da una indagine esplorativa
Titolo Rivista: PSICOLOGIA DELLA SALUTE 
Autori/Curatori: Enrichetta Gianneti, Alessio Tesi 
Anno di pubblicazione:  2016 Fascicolo: 2  Lingua: Italiano 
Numero pagine:  22 P. 5-26 Dimensione file:  247 KB
DOI:  10.3280/PDS2016-002001
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più:  clicca qui   qui 


Il benessere lavorativo rappresenta un tema centrale nella Psicologia della Salute. L’obiettivo di questo studio esplorativo è stato indagare le rappresentazioni del benessere lavorativo e le dimensioni che concorrono a promuoverlo tra 21 operatori di una cooperativa sociale. Sono stati condotti tre focus group. Le conversazioni sono state registrate, trascritte integralmente e sottoposte ad analisi di contenuto qualitativa (Losito, 2009). Sono state scelte le unità di analisi (frasi) e, induttivamente a partire dai dati grezzi (strutturazione dei contenuti ex-post), sono state generate categorie relative sia alle rappresentazioni del benessere lavorativo degli operatori sociali, sia alle dimensioni che concorrono a promuoverlo. Le categorie emerse sono state ricondotte deduttivamente (strutturazione dei contenuti ex-ante) a soluzioni macrocategoriali definite rispettivamente "benessere lavorativo", "richieste lavorative", "risorse lavorative" e "risorse personali", basandosi sul modello teorico Job Demands-Resources. Il benessere lavorativo viene concettualizzato dagli operatori come uno stato di piacevolezza associato alla conduzione del proprio lavoro. Tra le richieste lavorative sono emerse scarsa qualità della comunicazione in cooperativa, conflitto lavoro-vita privata, scarsa collaborazione con le famiglie degli utenti, richieste emotive, elevato carico lavorativo psicologico, scarsa autonomia, stipendio inadeguato, difficoltà ad attribuire un senso al lavoro e confusione nei ruoli. Tra le risorse lavorative sono state segnalate: supporto dei colleghi, partecipazione al processo di decision making, ricompense, buona gestione delle risorse umane, ambienti lavorativi piacevoli, elevata flessibilità/autonomia lavorativa, tutela dei diritti e tempo libero. Come risorse personali sono emerse le competenze emotive, comunicative e relazionali. Richieste e risorse possono promuovere il benessere lavorativo attraverso processi di tipo motivazionale.


Keywords: Analisi di contenuto, benessere lavorativo, job demands-resources model, peratori sociali.

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Enrichetta Gianneti, Alessio Tesi, in "PSICOLOGIA DELLA SALUTE" 2/2016, pp. 5-26, DOI:10.3280/PDS2016-002001

   

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