The Authors question themselves about the consultation in the institutional sphere. Notably they analyze, on the one hand, the most frequent characteristics shown by the individuals who expressed a cry for help, on the other hand, the utility that the consultation can present both as a moment of clarification of the question and as a preparatory phase to a psychotherapeutic path. Furthermore the Authors think about some issues relating to technique. They particularly valorize the internal group framework of the professionals working in the consulting center, which allows to support what is more shattered and yet shapeless in the question and in the patient’s inner world.
Keywords: Psychological consultation, consultation centre, group, group’s mindset, setting