This paper presents a Service-Learning project implemented through the partnership be-tween the University of Bologna and the Public Agency for Services to the Person, a commu-nity organization. The main aim is to evaluate the quality of participation experience in a Ser-vice-Learning project for university students and professionals working in community ser-vices. The focus of the paper is on reflection and action, that have been defined as two features that contribute to good participation and that have been identified as core dimensions of Ser-vice-Learning. The projects were developed as part of the lab in Community Psychology, and they involved 30 master’s students who participated in 6 projects of community service. 30 field diaries written by students individually and 6 semi-structured interviews with the profes-sional tutors were analyzed with the help of T-Lab8 software. Results show that the involve-ment of students in S-L projects, enhances reflective processes and opportunities to act on the local context.
Keywords: Service-Learning, action-reflection, quality of participation, partnership, civic en-gagement, institutional engagement