La qualità del servizio. Come renderla efficace nel comportamento del personale a contatto con il cliente
Journal Title: FOR 
Author/s: Marina Montironi 
Year:  1995 Issue: 25-26 Language: Italian 
Pages:  0 FullText PDF:  0 KB

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Marina Montironi, in "FOR" 25-26/1995, pp. , DOI:


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