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Il dialogo tra impresa e stakeholders. Il contributo delle ICT con riferimento al settore bancario
Journal Title: SOCIOLOGIA DEL LAVORO  
Author/s: Lorenzo Caselli e Giovanni Lombardo 
Year:  2007 Issue: 106-107 Language: Italian 
Pages:  19 Pg. 186-204 FullText PDF:  88 KB

The ITC management and value creation into a multi-stakeholder model. The AccountAbility1000 new standard, the stakeholder engagement and the European Union. ITC, Web 2.0, web portals peer-to-peer, costumers and democracy. The many challenges in the banking sector: revenues, competition, financial risk, evolution of customer needs, changes in ITC, and related consequences: multichannel banking, e-nomadism, network communities, Web 2.0 and so on. The cases of Banca Intesa and SanPaolo Imi, now Intesa SanPaolo bank.

Lorenzo Caselli e Giovanni Lombardo, in "SOCIOLOGIA DEL LAVORO " 106-107/2007, pp. 186-204, DOI:

   

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