Conversation analysis and ethnomethodology: the centrality of interaction

Titolo Rivista SALUTE E SOCIETÀ
Autori/Curatori Timothy Halkowski, Gill Virginia Teas
Anno di pubblicazione 2013 Fascicolo 2013/1EN Lingua Inglese
Numero pagine 22 P. 203-224 Dimensione file 284 KB
DOI 10.3280/SES2013-001015EN
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più clicca qui

Qui sotto puoi vedere in anteprima la prima pagina di questo articolo.

Se questo articolo ti interessa, lo puoi acquistare (e scaricare in formato pdf) seguendo le facili indicazioni per acquistare il download credit. Acquista Download Credits per scaricare questo Articolo in formato PDF

Anteprima articolo

FrancoAngeli è membro della Publishers International Linking Association, Inc (PILA)associazione indipendente e non profit per facilitare (attraverso i servizi tecnologici implementati da CrossRef.org) l’accesso degli studiosi ai contenuti digitali nelle pubblicazioni professionali e scientifiche

The paper summarizes the theoretical and methodological principles of Ethnomethodology and Conversation Analysis, two approaches which focus on the understanding of social action as it is produced by participants themselves. Particularly, the authors discuss the strengths and potentials of the two approaches in highlighting features of the communication between patients and health providers. The attention to the temporal and the collaborative character of talk is discussed as unique to Ethnomethodology and Conversation Analysis and considered as powerful way to understand how participants organize their actions and activities in the consultation. Finally the authors hint to the implications of the conversation analytic study of healthcare interactions for medical practice.

Keywords:Ethnomethodology, Conversation Analysis, temporality, social action, participants’ categories, healthcare interaction

  1. Halkowski T. (1992). Hearing Talk: Generating Answers and Accomplishing Facts. Perspectives on Social Problems, vol. 4: 25-45. Stamford, CT: JAI Press
  2. Atkinson J.M., Heritage J., editors (1984). Structures of Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press.
  3. Augustine of Hippo (2006). Confessions. (Translated by Garry Wills). New York: Penguin Classics
  4. Austin J.L. (1962). How to do things with Words: The William James Lectures delivered at Harvard University in 1955. Oxford: Clarendon
  5. Bales R.F. (1950). Interaction Process Analysis: A Method for the Study of Small Groups. Reading, MA: Addison-Wesley.
  6. Beach Wayne A. (2005). Disclosing and responding to cancer "fears" during oncology interviews. Social Science & Medicine, 60: 893-910 DOI: 10.1016/j.socscimed.2004.06.031
  7. Boyd E., Heritage J. (2006). Taking the history: questioning during comprehensive history taking. In: Heritage J., Maynard D.W., editors, Communication in Medical Care: Interaction Between Primary Care Physicians and Patients. Cambridge: Cambridge University Press DOI: 10.1017/CBO9780511607172.008
  8. Boyd Elizabeth (1998). Bureaucratic authority in the 'company of equals': the interactional management of medical peer review. American Sociological Review 62 (2): 200-24.
  9. Butler C. W., Danby S., Emmison M. and Thorpe K. (2010). Managing Medical Advice Seeking in Calls to Child Health Line. In: Pilnick A., Hindmarsh J., and Gill Teas V. editors, Communication in Healthcare Settings: Policy, Participation and New Technologies. Oxford, UK: Blackwell Publishers DOI: 10.1002/9781444324020
  10. Cicourel A. (1983). Language and the structure of belief in medical communication. In: Fisher S. and Todd A., editors, The Social Organization of Doctor-Patient Communication. Washington, DC: Center for Applied Linguistics.
  11. Costello B., Roberts F. (2001). Medical Recommendations as Joint Social Practice, Health Communication, 13, 3: 241-60 DOI: 10.1207/S15327027HC1303_2
  12. Drew P. (1991). Asymmetries of knowledge in conversational interactions. In: Markova I. and Foppa K., editors, Asymmetries in Dialogue. Hemel Hempstead: Harvester Wheatsheaf
  13. Drew P., Heritage J., editors (1992). Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press
  14. Fish S. (1997/1967). Surprised by Sin: The reader in Paradise Lost. Cambridge, MA: Harvard University Press
  15. Fisher S. (1984). Doctor-patient communication: A social and micro-political performance. Sociology of Health and Illness 6: 1-27
  16. Fisher S., Todd A. (1983). Introduction: communication and social context - toward broader definitions. In: Fisher S. and Todd A., editors, The Social Organization of Doctor-Patient Communication. Washington, DC: Center for Applied Linguistics
  17. Garfinkel H. (1984/1967). Studies in Ethnomethodology. London: Polity Press
  18. Gill V, Pomerantz A. and Denvir P. (2010). Preemptive resistance: Patients’ participation in diagnostic sense-making activities. Sociology of Health and Illness, 32, 1: 1-20
  19. Gill V. (1998). Doing Attributions in Medical Interaction: Patients' Explanations for Illness and Doctors' Responses. Social Psychology Quarterly, 61, 4: 342- 360.
  20. Gill V. (2005). Patient "Demand" for Medical Interventions: Exerting Pressure for an Offer in a Primary Care Clinic Visit. Research on Language & Social Interaction, 38, 4: 451-479 DOI: 10.2307/27870343
  21. Gill V., Halkowski T. and Roberts F. (2001). Accomplishing a request without making one: A single case analysis of a primary care visit. Text, 21, 1/2: 55-81.
  22. Gill V., Maynard D. (1995). On "labelling" in actual interaction: delivering and receiving diagnoses of developmental disabilities. Social Problems, 42: 11-3 DOI: 10.1525/sp.1995.42.1.03x0453k
  23. Gill V., Maynard D. (2006). Explaining illness: patients' proposals and physicians' responses. In: Heritage J. and Maynard D., editors, Communication in Medical Care: Interaction Between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, 115-50 DOI: 10.1017/CBO9780511607172.007
  24. Goffman E. (1967). Interaction Ritual: Essays in face to face behavior. Chicago: Aldine.
  25. Goodwin C. (1979). The interactive construction of a sentence in natural conversation. In: Psathas G., editor, Everyday language: studies in ethnomethodology. New York: Irvington
  26. Goodwin C. (1980). Restarts, pauses, and the achievement of mutual gaze at turnbeginning. Sociological Inquiry, 50, 3-4: 272-302 (special double issue on language and social interaction, edited by Don Zimmerman and Candace West)
  27. Goodwin C. (1981). Conversational organization: interaction between speakers and hearers. New York: Academic Press
  28. Greatbatch D., Heath C., Campion P. and Luff P. (1995). How do desk-top computers affect the doctor-patient interaction?. Family Practice 12/1: 32-36 DOI: 10.1093/fampra/12.1.32
  29. Haakana M. (2001). Laughter As A Patient's Resource: Dealing with Delicate Aspects of Medical Interaction. Text 21: 187-219 DOI: 10.1515/text.1.21.1-2.187
  30. Halkowski T. (1990). “Role” as an Interactional Device. Social Problems, 37, 4: 564-577 DOI: 10.2307/800582
  31. Halkowski T. (1999). Achieved Coherence in Aphasic Narrative. Perspectives on Social Problems, vol. 11: 261-276. Stamford, CT: JAI Press
  32. Halkowski T. (2006). Realizing the Illness: Patients’ narratives of symptom discovery. In: Heritage J. and Maynard D.W., editors, Communication in Medical Care: Interaction Between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, 86- 114, DOI: 10.1017/CBO9780511607172.006
  33. Halkowski T. (2008). Approximation elicitors & accountability in pursuit of amounts. Paper presented at the Annual Meeting of the National Communication Association, San Diego, CA, November 21
  34. Halkowski T. (forthcoming). “Medical discourse”. In: Hyland K. and Paltridge B., editors, Continuum companion to discourse analysis, London: Continuum International Publishing Group Ltd.
  35. Hall J., Irish J., Roter D., Ehrlich C. and Miller L. (1994). Gender in medical encounters: An analysis of physician and patient communication in a primary care setting. Health Psychology 13, 5: 384-92 DOI: 10.1037/0278-6133.13.5.384
  36. Heath C. (1992). The delivery and reception of diagnosis in the general-practice consultation. In: Drew P. and Heritage J., editors, Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press
  37. Heritage J. (1984). Garfinkel & Ethnomethodology. Cambridge, UK: Cambridge University Press
  38. Heritage J., Maynard D., editors (2006). Communication in Medical Care: Interaction Between Primary Care Physicians and Patients. Cambridge: Cambridge University Press DOI: 10.1017/CBO9780511607172
  39. Heritage J., Robinson J. (2006). Accounting for the visit: giving reasons for seeking medical care. In: Heritage J. and Maynard D.W., editors, Communication in Medical Care: Interaction Between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, 48-85 DOI: 10.1017/CBO9780511607172.005
  40. Heritage J., Stivers T., (1999). Online commentary in acute medical visits: a method of shaping patient expectations. Social Science & Medicine, 49: 1501- 1517 DOI: 10.1016/S0277-9536(99)00219-1
  41. Hilbert R. (1981). Toward an improved understanding of “role”. Theory & Society, 10, 2: 207-226 DOI: 10.1007/BF00139892
  42. Hilbert R. (1984). The Acultural Dimensions of Chronic Pain: Flawed Reality Construction and the Problem of Meaning. Social Problems, 31, 4: 365- 378, DOI: 10.2307/800384
  43. Hilbert R. (1992). The Classical Roots of Ethnomethodology. Chapel Hill, NC: Univ. of North Carolina Press
  44. Jefferson G. (1973). A case of precision timing in ordinary conversation: overlapped tag-positioned address terms in closing sequences. Semiotica 9: 47- 96 DOI: 10.1515/semi.1973.9.1.47
  45. Kinnell A.M., Maynard D.W. (1996). The Delivery and Receipt of Safer Sex Advice in Pre-test Counseling Sessions for HIV and AIDS. Journal of Contemporary Ethnography. 35:405-437 DOI: 10.1177/089124196024004002
  46. Lutfey K. (2004). On Assessment, Objectivity, and Interaction: The Case of Compliance With Medical Treatment Regimens. Social Psychology Quarterly 67, 4: 343-68.
  47. Lutfey K., Maynard D.W. (1998). Bad News in Oncology: How Physician and Patient Talk about Death and Dying without Using those Words. Social Psychology Quarterly, 61, 4: 321-41 DOI: 10.2307/2787033
  48. Maynard D.W. (1991). Interaction and asymmetry in clinical discourse. American Journal of Sociology, 97, 2: 448-95
  49. Maynard D.W. (2003). Bad News, Good News: Conversational Order in Everyday Talk and Clinical Settings. Chicago: University of Chicago Press
  50. Maynard D.W. (2004). On predicating a diagnosis as an attribute of a person. Discourse Studies, 6:53-76 DOI: 10.1177/019027250406700402
  51. Maynard D.W., Clayman S. (1991). The Diversity of Ethnomethodology. Annual Review of Sociology, 17: 385-418 DOI: 10.1086/229785
  52. Maynard D.W., Perakyla A. (2003). Language & social interaction. In: Delamater J., editor, Handbook of Social Psychology. New York: Kluwer Academic/PlenumPublishers
  53. Maynard D.W., Wilson T. (1980). On the Reification of Social Structure. Current Perspectives in Social Theory, 1: 287-322
  54. McDermott R. P., Baugh J. (1992). A review of ‘Erving Goffman: Exploring the Interaction Order, by Paul Drew & Anthony Wootton, editors. Language, 68, 4: 833-836
  55. Mills C. W. (1940). Situated actions and vocabularies of motive. American Sociological Review, 5, 6: 904-913 DOI: 10.2307/2084524
  56. Mishler E. (1984). The discourse of medicine: dialectics of medical interviews. NY: Ablex Publishing Corporation
  57. Ong W. (1967). The Presence of the Word: Some Prolegomena for Cultural and Religious History. New Haven, CT: Yale University Press
  58. Ong W. (1969). World as view and World as event. American Anthropologist, 71, 4: 634-647, doi 10.1525/aa.1969.71.4.02a00030 DOI: 10.4324/9780203328064
  59. Ong W. (1982). Orality and Literacy: The technologizing of the word. London: Muthuen & Co., Ltd.
  60. Paget M. (1983). On the work of talk: studies in misunderstanding. In: Fisher S. and Todd A., editors, The Social Organization of Doctor-Patient Communication. Washington, D.C.: Center for Applied Linguistics, 55-74
  61. Parry R. (2004). The interactional management of patients’ physical incompetence: A conversation analytic study of physiotherapy interactions. Sociology of Health and Illness, 26, 7: 976-1007 DOI: 10.1111/j.0141-9889.2004.00425.x
  62. Parsons T. (1951). The Social System. New York: Free Press
  63. Peräkylä A. (2004). Two traditions of interaction research. British Journal of Social Psychology, 43, 1:1-20 DOI: 10.1348/014466604322915953
  64. Pilnick A. (2002), “There are no rights and wrongs in these situations”: identifying interactional difficulties in genetic counseling. Sociology of Health & Illness, 24: 66–88 DOI: 10.1111/1467-9566.00004
  65. Pilnick A., Coleman T. (2003), “I’ll give up smoking when you get me better”: patients' resistance to attempts to problematize smoking in general practice (GP) consultations. Social Science and Medicine, 57(1):135-45.
  66. Pomerantz A. (1984a). Pursuing a response. In: Atkinson M. and Heritage J., editors, Structures of Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press
  67. Pomerantz A. (1984b). Agreeing and disagreeing with assessments: some features of preferred/dispreferred turn shapes. In: Atkinson M. and Heritage J., editors, Structures of Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press. Cambridge: Cambridge University Press
  68. Pomerantz A., Gill Teas V., Denvir P. (2007) When patients present serious health conditions as unlikely: managing potentially conflicting issues and constraints. In: Hepburn A. and Wiggins S., editors, Discursive Research in Practice: New Approaches to Psychology and Interaction. Cambridge: Cambridge University Press.
  69. Rawls A. (2005). Garfinkel’s conception of time. Time & Society, 14, 2/3: 163-190 DOI: 10.1177/0961463X05055132
  70. Reddy M. J. (1979/1993). The conduit metaphor: A case of frame conflict in our language about language. In: Ortony A., editor, Metaphor and Thought. Cambridge: Cambridge University Press
  71. Roter D., Hall J. (1992). Doctors Talking with Patients/Patients Talking with Doctors: Improving Communication in Medical Visits. Westpost, CT: Auburn House
  72. Roter D., Larson S. (2002). The Roter Interaction Analysis System: Utility and flexibility for analysis of medical interactions. Patient Education and Counseling 42: 2443-51
  73. Sacks H. (1987). On the preferences for agreement and contiguity in sequences in conversation. In: Button G. and Lee J.R.E., editors, Talk and social organisation. Clevedon: Multilingual Matters
  74. Sacks H. (1992). Lectures on Conversation, Vols. 1 & 2. Oxford: Blackwell Publishers
  75. Sacks H., Schegloff E.A., Jefferson G. 1974. A Simplest Systematics for the Organization of Turn-Taking for Conversation. Language, 50, 4, 1: 696-735
  76. Schegloff E. A. (1982). Discourse as an interactional achievement: some uses of "uh huh" and other things that come between sentences. In: Tannen D., editor, Analyzing discourse: text and talk. Georgetown University Roundtable on Languages and Linguistics. Washington, D.C.: Georgetown University Press, 71-93 DOI: 10.1086/229903
  77. Schegloff E. A. (1992). Repair After Next Turn: The Last Structurally Provided Defense of Intersubjectivity in Conversation. American Journal of Sociology, 97, 5: 1295-1345.
  78. Schegloff E. A. (1993). Reflections on quantification in the study of conversation. Research on Language and Social Interaction, 26: 99–128 DOI: 10.1207/s15327973rlsi2601_5
  79. Schegloff E. A. (1997). Whose Text? Whose Context? Discourse & Society, 8, 2: 165-187 DOI: 10.1177/0957926597008002002
  80. Schegloff E. A. (2007). Sequence Organization in Interaction: A Primer in Conversation Analysis. Vol. 1. Cambridge: Cambridge University Press DOI: 10.1017/CBO9780511791208
  81. Schegloff E. A., Sacks. H. (1973). Opening up closings. Semiotica, 8, 4: 289-327 DOI: 10.1515/semi.1973.8.4.289
  82. Schegloff E.A. (1968). Sequencing in conversational openings. American Anthropologist, 70: 1075-95 DOI: 10.1525/aa.1968.70.6.02a00030
  83. Stivers T. (1998). Prediagnostic commentary in veterinarian-client interaction. Research on Language and Social Interaction, 31, 2: 241-277 DOI: 10.1207/s15327973rlsi3102_4
  84. Stivers T. (2005a). Non-antibiotic treatment recommendations: delivery formats and implications for parent resistance. Social Science & Medicine, 60: 949-64 DOI: 10.1016/j.socscimed.2004.06.040
  85. Stivers T. (2005b). Parent Resistance to Physicians’ Treatment Recommendations: One Resource for Initiating a Negotiation of the Treatment Decision. Health Communication, 18, 1: 41–74 DOI: 10.1207/s15327027hc1801_3
  86. Stivers T. (2006). Treatment decisions: negotiations between doctors and patients in acute care encounters. In: Heritage J. and Maynard D.W., editors, Communication in Medical Care: Interaction Between Primary Care Physicians and Patients. Cambridge: Cambridge University Press DOI: 10.1017/CBO9780511607172.012
  87. Stivers T. (2007). Prescribing under pressure: Parent-physician conversations and antibiotics. New York, NY: Oxford University Press DOI: 10.1093/acprof:oso/9780195311150.001.0001
  88. Tannen D., Wallat C. (1986). Medical Professionals and Parents: A Linguistic Analysis of Communication Across Contexts. Language in Society, 15, 3: 295- 311 DOI: 10.1017/S0047404500011787
  89. Todd A. (1983). Intimate adversaries: cultural conflicts between doctors and women. Philadelphia, PA: University of Pennsylvania Press
  90. Volosinov V. N. (1973). Marxism and the philosophy of language. Cambridge, MA: Harvard University Press
  91. Waitzkin, H. (1991) The Politics of Medical. Encounters: how patients and doctors deal with social problems. New Haven, CT: Yale University Press
  92. Weber M. (1949). The Methodology of the Social Sciences. New York: Free Press. (translated by Shils E. and Finch H.).
  93. Wetherell M. (1998). Positioning and Interpretative Repertoires: Conversation Analysis and Post-Structuralism in Dialogue. Discourse & Society, 9, 3: 387- 412 DOI: 10.1177/0957926598009003005
  94. Whalen M., Zimmerman D. (1990). Describing Trouble: Practical Epistemology in Citizen Calls to the Police. Language in Society, 19, 4: 465-92 DOI: 10.1017/S0047404500014779
  95. Wilson T. (1970). Conceptions of Interaction and Forms of Sociological Explanation. American Sociological Review, 35, 4: 697-710 DOI: 10.2307/2093945
  96. Wilson T., Zimmerman D.H. (1986). The structure of silence between turns in twoparty conversation. Discourse Processes 9: 375-90 DOI: 10.1080/01638538609544649
  97. Wittgenstein L. (1953). Philosophical Investigations. Oxford: Blackwell Publishing.
  98. Wittgenstein L. (1958). The Blue and Brown Books: Preliminary Studies for the ‘Philosophical Investigations.’ Oxford: Blackwell Publishers
  99. Zimmerman D., Boden D. (1991). Structure-in-action: An introduction. In: D. Boden and D. Zimmerman, editors, Talk and Social Structure: Studies in Ethnomethodology and Conversation Analysis. Cambridge: Polity Press
  100. Zimmerman D., Weider L. (1970). Ethnomethodology and the problem of order. In: Douglas J., editor, Understanding Everyday Life. Chicago: Aldine
  101. Zimmerman, D. & Pollner, M. (1970). ‘The everyday world as phenomenon.’ In: Douglas J., editor, Understanding Everyday Life. Chicago: Aldine.

Timothy Halkowski, Gill Virginia Teas, Conversation analysis and ethnomethodology: the centrality of interaction in "SALUTE E SOCIETÀ" 1EN/2013, pp 203-224, DOI: 10.3280/SES2013-001015EN