Recent reforms of retirement systems throughout Europe have shown the need - within work organisations - for HR policies addressed to face the challenges of an increasing employees’ mean age and of an imbalanced age mix among the workforces. Based on the analysis of the organisational literature on age management, as well as of the evidence-based achievements of the research on this topic, the paper aims at introducing the architecture and the first empirical findings of an age management tool - the Quality of ageing at work questionnaire - QAW-q - addressed to survey the individual process of ageing at work within specific work organisations. Based on the key elements of the workability concept, the QAW-q aims at producing results that support HR managers and employers in managing an older and more age-diverse workforce by analysing the influence of the individual different kinds of age (biological age, job seniority in the position and years of payment to social security schemes) on the individual perceptions about the quality of work. The paper presents the first results from the pilot use of the QAW-q in some private firms and local administrations in Italy.
Keywords: Age management, workability, age, ageing, quality of work, HRM