The ability to use ICT to handle, process and use business data, as well as to develop new tools to support process management and control functions, is an essential condition for small businesses’ competitiveness. Important differences in ICT adoption rates between large and small firms have been identified, but it is important to properly assess the technological position of small businesses (SB), in order to reflect different ICT development paths. For this reason this paper presents a three-dimensional assessment framework - named Cube of the Corporate Technological Level (CCTL) - which allows evaluating businesses’ technological position using three different dimensions. Some case studies are briefly described in order to illustrate the ability of the model to reflect differences between enterprises with different technological positions. This tool enables companies to properly assess their technological position as well as their potential and existing weaknesses. It also allows choosing future ICT investments, as it can help to outline the path to follow for reaching a position of optimum technological development.
Keywords: Information Communication Technologies, Web 2.0, ICT readiness, Small businesses, Innovation.
Jel Code: M10, M11, M15, M40