In the service industry the demand for low-skilled labor is always more frequently intercepted by a significant number of educated young people who face the bad jobs with opportunistic attitudes. The issue of bad jobs is connected to that of overeducation, an increasingly common condition among young Europeans. In this framework, this paper reports the results of a qualitative survey on the way how a group of educated young employees experiences the bad job in fast food e call center. The features of the two jobs and the individual background of the worker have been taken into account in the analysis. The survey’s results contradict the existence of a unique relationship between bad jobs and dissatisfaction, highlighting different labor experiences between the employees of fast food and call centers. The reason for that can be attributed to the difference in content articulation and employment conditions typical of the two types of activity and to the specific significance ascribed by young people to the work.
Keywords: Overeducation, job satisfaction, youth employment, bad jobs, quality of work, work organization