Turning analogic records into digital records doesn’t mean semplify processes. In this paper we show how public organizations in Emilia Romagna are supported in reeingineering processes to a complete digital governance. As governments migrate to an on-line environment, electronic records are providing the basis for conducting business, serving the public, managing state resources, measuring progress and outcomes. It is important therefore to have objective means of assessing the strengths and weaknesses of records systems and determining whether they are capable of capturing, maintaining and providing access to records over time. Regione Emilia Romagna developed: - A records management framework (Doc/er). - An analytic method to reengineer processes (Flower) and dedicated web tools (Floweb). - A BPM system to automate processes (tessERe).