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L’analisi della conversazione istituzionale: applicazioni e prospettive
Titolo Rivista: RIVISTA TRIMESTRALE DI SCIENZA DELL’AMMINISTRAZIONE 
Autori/Curatori: Marilena Macaluso 
Anno di pubblicazione:  2015 Fascicolo: Lingua: Italiano 
Numero pagine:  11 P. 67-77 Dimensione file:  66 KB
DOI:  10.3280/SA2015-003005
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più:  clicca qui   qui 


La Conversation Analysis si occupa del parlato quotidiano, di interazioni comunicative qualsiasi, tra amici o sconosciuti, tra commesso e cliente, insegnante e allievi, terapeuta e paziente. Gli esempi delle applicazioni potrebbero essere infiniti, dato che la conversazione e le sue varianti "istituzionali", come l’intervista o il dibattito, costituiscono la forma di comunicazione più immediata e diffusa. Nell’articolo l’autrice introduce alla Analisi della Conversazione, ne illustra gli aspetti di base, ne mostra le applicazioni alle interazioni comunicative istituzionali e propone una sinergia interdisciplinare a partire da un nucleo sociologico con indicazioni operative e prospettive per la ricerca.


Keywords: Conversation Analysis - conversazione istituzionale - metodologia e sociologia dell’amministrazione - comunicazione pubblica

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Marilena Macaluso, in "RIVISTA TRIMESTRALE DI SCIENZA DELL’AMMINISTRAZIONE" 3/2015, pp. 67-77, DOI:10.3280/SA2015-003005

   

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