Conversation Analysis deals with daily talk, with usual communicative interactions, between friends or strangers, between customer and salesman, teacher and students, therapist and patient. Its applications may be unlimited, since talk and its "institutional" variants, as the interview or the debate, represent the most immediate and widespread forms of communication. In the article the author introduces Conversation Analysis by illustrating the basic issues and showing the applications to institutional communicative interactions. She also proposes an interdisciplinary synergy starting from a sociological core, offering some short recommendations and perspectives for empirical research.
Keywords: Conversation Analysis - Institutional talk - methodology and administrative sociology - public communication