Click here to download

How consumers perceive distances among retailers? Unveiling the role of noise Pollution
Author/s: Cristian Rizzo, Matteo Di Giuseppe, Domenico Moramarco, Simone Pizzi, Myriam Portaluri, Gianluigi Guido 
Year:  2016 Issue: Language: Italian 
Pages:  15 Pg. 65-79 FullText PDF:  171 KB
DOI:  10.3280/EI2016-001004
(DOI is like a bar code for intellectual property: to have more infomation:  clicca qui   and here 

This study aims at analyzing the relationship between noise pollution and consumers’ perceived distance (so-called "psychic distance"), in the spatial identification of different shopping malls. Methods and results: By applying the Multi-Dimensional Scaling (MDS) analysis, it compares real and psychic distances between malls and uses appropriate t-tests to study the effect of noise pollution on it. Conclusions: Results show that consumers tend to overestimate distances among shopping malls and that the presence of noise pollution determines a significant increase in their perceived distance.
Keywords: Psychic distance, noise pollution, shopping malls, MDS

  1. Alarcón Lorenzo S. (2011). The trade credit in the Spanish agrofood industry. Mediterranean Journal of Economics, Agriculture and Environment (New Medit), 10(2): 51-57.
  2. Alvarsson J.J., Wiens S., & Nilsson M. E. (2010). Stress recovery during exposure to nature sound and environmental noise. International Journal of Environmental Research and Public Health, 7(3): 1036-1046.
  3. Baviera-Puig A., Buitrago-Vera J., e Mas-Verdú F. (2012). Trade areas and knowledge intensive services: The case of a technology centre. Management Decision, 50(8): 1412-1424.
  4. Beckerman W. (1956). Distance and the pattern of intra-European trade. The Review of Economics and Statistics, 31-40.
  5. Bonfanti A., e Malavasi M. (2013). Le scelte di localizzazione dei punti vendita all’interno del Gruppo Euronics. Micro & Macro Marketing, 22(1): 149-168.
  6. Cheng E.W., Li H., e Yu L. (2005). The analytic network process (ANP) approach to location selection: a shopping mall illustration. Construction Innovation, 5(2): 83-97.
  7. Diette G.B., Lechtzin N., Haponik E., Devrotes A., & Rubin H. R. (2003). Distraction therapy with nature sights and sounds reduces pain during flexible bronchoscopy: A complementary approach to routine analgesia. Chest Journal, 123(3): 941-948.
  8. Dow D., & Karunaratna A. (2006). Developing a multidimensional instrument to measure psychic distance stimuli. Journal of international business studies, 37(5): 578-602. Fischer M. (1990) Music as therapy. Nursing Times, 86: 39-40.
  9. Gardner K. (1990) Sounding the Inner Landscape. Caduceus Publications, Stonington, ME.
  10. Grimaldi S. (2001). Modelli parametrici lineari per serie idrologiche giornaliere. Quaderni di Statistica, 3: 83-105.
  11. Guido G., Mileti A., Tomacelli C., Pino G., & Scapolan M. (2013). Abitudini e percezione di sé nelle scelte di shopping presso i centri urbani. Territorio, 64: 121-130.
  12. Guzzetta C. E. (1989). Effects of relaxation and music therapy on patients in a coronary care unit with presumptive acute myocardial infarction. Heart & lung: The Journal of Critical Care, 18(6): 609-616.
  13. Hynes N., & Manson S. (2016). The sound of silence: Why music in supermarkets is just a distraction. Journal of Retailing and Consumer Services, 28:171-178.
  14. Helmefalk M., & Hultén B. (2017). Multi-sensory congruent cues in designing retail store atmosphere: Effects on shoppers’ emotions and purchase behavior. Journal of Retailing and Consumer Services, 38: 1-11.
  15. Jacobson H. (1990) Music and the mind. Journal of Music Therapy, 4: 345-356.
  16. Jiao J., Vernez Moudon A., Drewnowski, A. (2016). Does urban form influence grocery shopping frequency? A study from Seattle, Washington, USA. International Journal of Retail & Distribution Management, 44(9): 903-922.
  17. Kruskal J. B. (1964). Multidimensional scaling by optimizing goodness of fit to a nonmetric hypothesis. Psychometrika, 29(1): 1-27.
  18. Larsson J.P., e Öner Ö. (2014). Location and co-location in retail: a probabilistic approach using geo-coded data for metropolitan retail markets. Annals of Regional Science, 52(2): 385-408.
  19. Locsin R.G. (1981). The effect of music on the pain of selected post-operative patients.
  20. Journal of Advanced Nursing, 6(1): 19-25. Lucia-Palacios L., Pérez-López R., & Polo-Redondo Y. (2016). Cognitive, affective and behavioural responses in mall experience: A qualitative approach. International Journal of Retail & Distribution Management, 44(1): 4-21.
  21. McCaffery M. e Beebe A. (1994). Pain: Clinical Manual for Nursing Practice. London: Times Mirror International Publishers Limited.
  22. McCaffery M. (1999). Pain: Clinical Manual. St Louis, MO: Mosby Year Book.
  23. McCaffrey R. e Good M. (2000). The lived experience of listening to music while recovering from surgery. Journal of Holistic Nursing, 18: 378-390.
  24. McCaffrey R. e Freeman E. (2003). Effect of music on chronic osteoarthritis pain in older people. Journal of Advanced Nursing, 44: 517-524.
  25. Miller N. (1944). Experimental studies of conflict behavior. In: Hunt J. McV. (Ed.). Personality and the behavior disorders. New York, NY: Ronald Press, 431-465.
  26. Öhrström E., Skånberg A., Svensson H., e Gidlöf-Gunnarsson A. (2006). Effects of road traffic noise and the benefit of access to quietness. Journal of Sound and Vibration, 295(1): 40-59.
  27. Ouis D. (2001). Annoyance from road traffic noise: A review. Journal of Environmental Psychology, 21(1): 101-120.
  28. Pert C.B. (1997). Molecules of emotion: Why you feel the way you feel. Simon and Schuster.
  29. Roig-Tierno N., Baviera-Puig A., Buitrago-Vera J., e Mas-Verdu F. (2013). The retail site location decision process using GIS and the analytical hierarchy process. Applied Geography, 40: 191-198.
  30. Stansfeld S.A., e Matheson M.P. (2003). Noise pollution: non-auditory effects on health. British Medical Bulletin, 68(1): 243-257.
  31. Torgerson W.S. (1952). Multidimensional scaling: I. Theory and method. Psychometrika, 17(4): 401-419.
  32. Van Boven L., Kane J., McGraw A.P., e Dale J. (2010). Feeling close: emotional intensity reduces perceived psychological distance. Journal of Personality and Social Psychology, 98(6): 872.
  33. Vuoskoski J.K., e Eerola T. (2012). Can sad music really make you sad? Indirect measures of affective states induced by music and autobiographical memories. Psychology of Aesthetics, Creativity, and the Arts, 6(3): 204.
  34. Yalch R.F., e Spangenberg E.R. (2000). The effects of music in a retail setting on real and perceived shopping times. Journal of Business Research, 49(2): 139-147.

Cristian Rizzo, Matteo Di Giuseppe, Domenico Moramarco, Simone Pizzi, Myriam Portaluri, Gianluigi Guido, How consumers perceive distances among retailers? Unveiling the role of noise Pollution in "ESPERIENZE D'IMPRESA" 1/2016, pp. 65-79, DOI:10.3280/EI2016-001004


FrancoAngeli is a member of Publishers International Linking Association a not for profit orgasnization wich runs the CrossRef service, enabing links to and from online scholarly content