Recently, the possibility of connecting smart devices has grown, leading to the ‘Internet of Things’ (IoT); that is, the networked connections between objects that can exchange data. As the number of connected humans and non-humans grows, the IoT is evolving into the ‘Internet of Everything’ (IoE), connecting processes, people, and data. Studies on the IoE are in their infancy, and the societal impacts of such applications are still rarely recognized. This paper aims to understand the role of the IoE in service provision in the healthcare business. By carrying out an exploratory investigation on innovative wearable devices in health, the authors address the effects of ubiquitous technologies in terms of actors’ engagement and service innovation as the key novelties arising from IoE in healthcare.
Keywords: Internet of Things, Internet of Everything, healthcare, service innovation.
Cristina Mele, Tiziana Russo Spena, Marco Tregua, Mariarosaria Coppola, Marialuisa Marzullo, in "MERCATI & COMPETITIVITÀ" 3/2018, pp. 87-109, DOI:10.3280/MC2018-003006