This paper puts forward a possible framework for assessing the technological maturity of small businesses. Starting from previous models developed in the literature, this study develops a framework based on a matrix that puts together ICT maturity and collaborative approaches within the firm. Different to existing models, this framework stems from the position that collaboration and cooperation are fundamental to effective information technology and systems implementation within firms. The paper also highlights the role of new interactive and web tools in allowing companies to improve their relationships with external stakeholders. The proposed framework is then analyzed through five case studies of small enterprises. Findings from this study provide interesting implications from both academic and managerial points of view.
Keywords: Information and Communication Technology, small-sized enterprises, strategy, collaborative approach