The author addresses a key topic of the victimization processes: the reasons to deal with people who suffer from the consequences of traumatic events - which can also be configured as crimes - and, moreover, how to deal with them. The trauma breaks into the scene of everyday life, in more or less catastrophic dimensions, subverting the usual individual and collective representations of life, the networks of interpersonal communication, the processes of attributing meanings to things, and the projections of the Self. Even more than the primary event, the chains of consequences of the trauma, in terms of inappropriate responses or non-responses, can even expand and worsen the destructive effects of trauma, crystallizing the person in the role of victim. The victim assistance services operate in a space of interstitial connections broken by traumatic events in order to reconstruct functions that can support individuals. "Rete Dafne" is a public and free assistance service for victims of crime. The aim of this service is to support the victim in understanding, interpreting, describing, talking about and giving a name to the traumatic events. Therefore, traumatic events can pass through the field of understanding, and to the symbolic plan, in order to establish boundaries and reduce the confusion between things, people, the legal and the illegal.
Keywords: Trauma, crime, victim, symbolic networks, subjective mediation