Click here to download

The consequences of technological innovation on the forms of work control in four "4.0 factories"
Journal Title: SOCIOLOGIA DEL LAVORO  
Author/s: Angelo Moro, Matteo Rinaldini 
Year:  2020 Issue: 158 Language: Italian 
Pages:  22 Pg. 96-117 FullText PDF:  299 KB
DOI:  10.3280/SL2020-158005
(DOI is like a bar code for intellectual property: to have more infomation:  clicca qui   and here 


The affirmation of the Industry 4.0 (I4.0) has revitalized the interest for control in the workplace, that has always been a core concern of organizational studies. Through empirical data, this article analyses the way in which the three forms of work control (direct supervision, bureaucratic and social) have been redefined in four mechanical or automotive companies located in the Bologna area that have initiated a process of technological transformation ascribable to I4.0. Our findings suggest that the adoption of new technologies enables the consolidation of differ-ent forms of bureaucratic control, while opening up the possibility of strengthening all forms of control and leading to a tighter integration of the mutual links between them. At the same time, however, we find that the mode and the extent to which such strengthening and reconfiguration occur depend on the organizational con-text in which these technologies are implemented.
Keywords: Control, Industry 4.0, lean production, sociomateriality

  1. Adler P.S. (2005). The Evolving Object of Software Development. Organization, 12(3): 401-435., DOI: 10.1177/135050840505127
  2. Adler P.S. (2007). The Future of Critical Management Studies: A Paleo-Marxist Critique of Labour Process Theory. In: Organization Studies, 28(9): 1313-1345., DOI: 10.1177/017084060708074
  3. Alvesson M., Kärreman D. (2011). Qualitative research and theory development: Mystery as method. London: Sage., DOI: 10.4135/978144628785
  4. Bontempi M. (2017). Reti di attanti. La concettualizzazione dell’agency e degli attori come effetti dei networks nell’Actor-Network Theory. In: Politica & Società, 1: 7-30., DOI: 10.4476/8679
  5. Bontempi M. (2018). Concetti socio-materiali e critica sociale. In: Quaderni di Sociologia, 77: 81-100.
  6. Brynjolfsson E., McAfee A. (2014). The second machine age: Work, progress, and prosperity in a time of brilliant technologies. New York: W.W. Norton & Company.
  7. Buer S.-V., Strandhagen J.O., Chan F.T.S. (2018). The link between Industry 4.0 and lean manufacturing: Mapping current research and establishing a research agenda. In: International Journal of Production Research, 56(8): 2924-2940., DOI: 10.1080/00207543.2018.144294
  8. Carugati A., Leclercq-Vandelannoitte A., Cunha J.V. (2018). Work control and surveillance in the age of digital. In: Cantoni F. e Mangia G., a cura di, Human resource management and digitalization. New York: Routledge-Giappichelli.
  9. Cetrulo A., Nuvolari A. (2019). Industry 4.0: revolution or hype? Reassessing recent technological trends and their impact on labour. In: Journal of Industrial and Business Economics, 46: 391-402.
  10. Child J. (1985). Managerial Strategies, New Technology and the Labour Process. In: Knights D., Willmott H. e Collinson D., a cura di, Job Redesign: Critical Perspectives on the Labour Process. Hants: Gower., DOI: 10.1007/978-1-349-20466-3_
  11. Cominu S. (2018). Tutti knowledge worker? Ricchezza e impoverimento dei lavori al tempo del digitale. In: Sociologia del lavoro, 151: 174-189., DOI: 10.3280/SL2018-15101
  12. Corbin J.M., Strauss A. (1990). Grounded Theory Research: Procedures, Canons, and Evaluative Criteria. In: Qualitative Sociology, 13(1): 3-21., DOI: 10.1007/BF0098859
  13. Daft R.L. (2015). Organization Theory & Design (12a ed.). Boston: Cengage Learning.
  14. Delbridge R., Turnbul P., Wilkinson B. (1992). Pushing back the frontiers: management control and work intensification under JIT/TQM factory regimes. In: New Technology, Work and Employment, 7(2): 97-106.
  15. Eisenhardt K.M. (1989). Building theories from case study research. In: Academy of Management Review, 14(4): 532-550., DOI: 10.2307/25855
  16. Ezzamel M., Willmott H., Worthington F. (2001). Power, Control and Resistance in ‘the Factory that Time Forgot’. In: Journal of Management Studies, 38(8): 1053-1079., DOI: 10.1111/1467-6486.0027
  17. Giddens A. (1984). The Constitution of Society: Outline of the Theory of Structure. Berkeley: University of California Press.
  18. Janowitz M. (1975). Sociological Theory and Social Control. In: American Journal of Sociology, 81(1): 82-108.
  19. Jurgens U., Krzywdzinski M. (2016). New Worlds of Work. Varieties of Work in Car Factories in the BRIC Countries. Oxford: Oxford University Press.
  20. Kong X.T.R., Luo H., Huang G.Q., Yang X. (2018). Industrial wearable system: the human-centric empowering technology in Industry 4.0. In: Journal of Intelligent Manufacturing, 29(3): 1-17.
  21. Law J. (2011). Heterogeneous Engineering And Tinkering, www.heterogeneities.net/ publications/Law2011HeterogeneousEngineeringAndTinkering.pdf.
  22. Liao Y., Deschamps F., de Freitas Rocha Loures E., Pierin Ramos L.F. (2017). Past, present and future of Industry 4.0: a systematic literature review and research agenda proposal. In: International Journal of Production Research, 55(12): 3609-3629., DOI: 10.1080/00207543.2017.130857
  23. Maggi B. (1990). Razionalità e benessere. Studio interdisciplinare dell'organizzazione. Milano: Etas.
  24. March J., Simon H. (1958). Organizations. New York: John Wiley and Sons.
  25. Massimo F.S. (2020). Burocrazie algoritmiche: limiti e astuzie della razionalizzazione digitale. In: Etnografia e Ricerca Qualitativa, 1: 53-78., DOI: 10.3240/9682
  26. McDuffie J.P. (1995). Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry. In: Industrial and Labor Relations Review, 48: 197-221., DOI: 10.2307/252448
  27. Niepce W., Molleman E. (1998). Work Design Issues in Lean Production from a Sociotechnical System Perspective: Neo-Taylorism or the Next Step in Sociotechnical Design?. In: Human Relations, 51(3): 259-287., DOI: 10.1023/A:101699240397
  28. Orlikowski W.J. (1991). Integrated information environment or matrix of control? The contradictory implications of information technology. In: Accounting, Management and Information Technologies, 1(1): 9-42., DOI: 10.1016/0959-8022(91)90011-
  29. Orlikowski W.J. (2000). Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations. In: Organization Science, 11(4): 404-428.
  30. Orlikowski W.J., Robey D. (1991). Information technology and the structuring of organizations. In: Information Systems Research, 2(2): 143-169.
  31. Orlikowski W.J., Scott S.V. (2008). Sociomateriality: Challenging the Separation of Technology, Work and Organization. In: The Academy of Management Annals, 2(1): 433-474., DOI: 10.1080/1941652080221164
  32. Ouchi W.G. (1981). Theory Z: How American Business Can Meet the Japanese Challenge. Reading, Mass.: Addison-Wesley.
  33. Oxford English Dictionary (2019). Control. Oxford: Oxford University Press. Testo disponibile al sito: https://en.oxforddictionaries.com/definition/control. Consultato il 17 maggio 2019.
  34. Pardi, T. (2007). Redefining the Toyota Production System: the European side of the story. In: New Technology, Work and Employment, 22(1): 2-20.
  35. Pennings J.M., Woiceshyn J. (1989). A typology of organizational control and its metaphors. In: Bacharach M.B. e Ditomaso N., a cura di, Research in the sociology of organizations. Greenwich: JAI Press.
  36. Ponzellini A.M. (2018). Cinque parole-chiave e una decina di storie per riprendere la discussione sulla qualità del lavoro. In: Cipriani A., Gramolati A. e Mari G., a cura di, Il lavoro 4.0. La Quarta Rivoluzione industriale e le trasformazioni delle attività lavorative. Firenze: Firenze University Press.
  37. Pulignano, V. (2002). Dynamic forms of control at work: a research note on integrated supply chains in the motor industry in southern Italy. In: Work, employment and society, 16(1): 185-196., DOI: 10.1177/0950017022211921
  38. Salento A. (2018). Industria 4.0 e determinismo tecnologico. In: Salento A., a cura di, Industria 4.0: Oltre il determinismo tecnologico. Bologna: TAO Digital Library.
  39. Sewell G. (1998). The Discipline of Teams: The Control of Team-Based Industrial Work through Electronic and Peer Surveillance. In: Administrative Science Quarterly, 43(2): 397-428., DOI: 10.2307/2393857
  40. Sewell G., Wilkinson B. (1992a). Empowerment or emasculation: Shop floor surveillance in a total quality organisation. In: Blyton P. e Turnbull P., a cura di, Reassessing Human Resource Management. London: Sage.
  41. Sewell G., Wilkinson B. (1992b). Someone to watch over me: Surveillance, discipline and the just-in-time labour process. In: Sociology, 26: 271-289., DOI: 10.1177/003803859202600200
  42. Sivathanu B., Pillai R. (2018). Smart HR 4.0 – how industry 4.0 is disrupting HR. In: Human Resource Management International Digest, 25(3): 174-184., DOI: 10.1108/HRMID-04-2018-005
  43. Tortorella G.L., Fettermann D. (2017). Implementation of Industry 4.0 and lean production in Brazilian manufacturing companies. In: International Journal of Production Research, 56(8): 2975-2987., DOI: 10.1080/00207543.2017.139142
  44. Vidal M. (2007). Manufacturing empowerment? ‘Employee involvement’ in the labour process after Fordism. In: Socio-Economic Review, 5(2): 197-232.
  45. Vidal M. (2017). Lean enough: Institutional logics of best practice and managerial satisficing in American manufacturing. In: Socious: Sociological Research for a Dynamic World, 3: 1-17., DOI: 10.1177/237802311773694
  46. Wang S., Wan J., Zhang D., Li D., Zhang C. (2016). Towards smart factory for Industry 4.0: a self-organized multi-agent system with big data-based feedback and coordination. In: Computer Networks, 101: 158-168.
  47. Webb M., Palmer G. (1998). Evading Surveillance and Making Time: An Ethnographic View of the Japanese Factory Floor in Britain. In: British Journal of Industrial Relations, 36(4): 611-627., DOI: 10.1111/1467-8543.0011
  48. Willmott H. (1993). Strength Is Ignorance; Slavery Is Freedom: Managing Culture in Modern Organizations. In: Journal of Management Studies, 30(4): 515-552.
  49. Woolgar S., Grint K. (1997). The machine at work: technology, work, and organization. Cambridge: Polity Press.
  50. Yin R.K. (2018). Case Study Research and Applications: Design and Methods (6a ed.). Thousand Oaks: Sage.
  51. Zuboff S. (2019). The Age for Surveillance Capitalism. The Fight for a Human Future at the New Frontier of Power. London: Profile Books.

Angelo Moro, Matteo Rinaldini, The consequences of technological innovation on the forms of work control in four "4.0 factories" in "SOCIOLOGIA DEL LAVORO " 158/2020, pp. 96-117, DOI:10.3280/SL2020-158005

   

FrancoAngeli is a member of Publishers International Linking Association a not for profit orgasnization wich runs the CrossRef service, enabing links to and from online scholarly content