Covid-19 has been imposing a stress-test of extraordinary proportions on public administrations and their administrative capacity. This article will both address the main challenges, external and internal (organizational), that public administrations are facing during the pandemic, and by doing so, it will analyse administrative performance in light of the difficulties faced. This article proposes four different types of performance evaluation, not mutually exclusive, combining innovative/conservative management with stable/unstable context. If used proactively, performance evaluation can contribute to strengthen the administrative capacity, meant as the ability to analyse and interpret changes in the policy context, to face people’s needs in response to a crisis. Finally, this article proposes a checklist aimed at adapting performance evaluation to uncertainty and supporting burgeoning innovation processes.
Keywords: Performance Evaluation; Innovation; Administrative Capacity; Covid-19; Smart Working.