The purpose of the research is to reflect on the role social workers have as street-level bureaucrats, considering their discretional margin of actions and their conse-quences. The case study is the Autonomous Province of Trento, Italy. This study adopts a qualitative research design, consisting of a diary field notes and 55 inter-views with social workers. While working in a Temporary Reception Center, with the Association Centro Astalli, the researcher has observed how the different ac-tions, ideals and roles of social workers significantly influence and shape the expe-riences of asylum seekers. The analysis revealed the training and skills, both pre-liminary and learned in the field, of this (new) professional figure.
Keywords: asylum seekers and refugees; ethnography; social work; social worker with asylum seekers and refugees.