Comparative analysis of issues of the legal mechanism of consumer protection in Kazakhstan and foreign countries based on the norms of sustainable development

Autori/Curatori: Assel O. Syurikpayeva, Zhazira O. Omirali, Nurgul E. Baigelova, Sovetzhan A. Yntymakov, Elmira B. Kurmanaliyeva
Anno di pubblicazione: 2021 Fascicolo: 2 Lingua: Italiano
Numero pagine: 15 P. 187-201 Dimensione file: 60 KB
DOI: 10.3280/RISS2021-002014
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più clicca qui

Qui sotto puoi vedere in anteprima la prima pagina di questo articolo.

Se questo articolo ti interessa, lo puoi acquistare (e scaricare in formato pdf) seguendo le facili indicazioni per acquistare il download credit.
Acquista Download Credits per scaricare questo Articolo in formato PDF

anteprima articolo

FrancoAngeli è membro della Publishers International Linking Association, Inc (PILA)associazione indipendente e non profit per facilitare (attraverso i servizi tecnologici implementati da l’accesso degli studiosi ai contenuti digitali nelle pubblicazioni professionali e scientifiche

Globalisation and liberalisation of trade and business around the world have made many goods and services available to consumers anywhere in the world. Econom-ic growth has been described by an increase in the purchasing power of the middle class, which is the largest consumer segment of the population. This required an emphasis on consumer protection and the promotion of responsible consumer movement around the world. The purpose of the research is to analyse the prob-lems of the legal mechanism for protecting consumer rights based on the norms of sustainable development, identify and disclose modern problems related to the le-gal status of this area. The main method of the research was comparative analysis which allowed to compare the regional mechanisms for protecting consumer rights, considering the economic and political factors inherent in each of the countries. The conducted study allowed to reveal legal approaches to the study of consumer protection, to analyse the relevant current legislative framework. It is substantiated that the issues of consumer protection are given due attention in many countries. It was concluded that during the development of the latest corrective legislative acts governing consumer protection mechanisms in the countries of the European Union, the Republic of Kazakhstan and India, the positive aspects of world experience, the content of these legal documents were considered. The content of the said legal documents was based on the UN principles of consumer protection, which indicates a significant contribution of the above countries to the perfor-mance of the obligations to guarantee the consumers their fundamental rights.

  1. Aitmaganbetov J. (2020). What is Wrong with the Amendments to the Law on Consumer Protection in Kazakhstan. -- Available at (Date accessed 25.08.2020).
  2. Consumer Protection in the EU (2015). -- Available at (Date accessed 25.08.2020).
  3. Danilov V.V. (2009). Protection of Consumer Rights in the System of Constitutional Human Rights in Russia. -- Available at zashchita-prav-potrebitelya-v-sisteme-konstitutsionnykh-prav-cheloveka-v-rossii-0 (Date accessed: 25.08.2020).
  4. Decree of the President of the Republic of Kazakhstan “On measures to further improve the system of public administration of the Republic of Kazakhstan”. (2019). -- Available at (Date accessed 25.08.2020).
  5. Directive 2013/11/EU on alternative dispute resolution for consumer disputes and amending Regulation (EC) (2013). -- Available at (Date accessed 25.08.2020).
  6. E-commerce in Kazakhstan: regulator and business discussed the prospects for the development of the industry (2019). -- Available at (Date accessed 25.08.2020).
  7. Edwards L. (2003). Consumer privacy, on-line business and the internet: looking for privacy in all the wrong places. International Journal of Law and Information Technology, 11(3): 226-250.
  8. Eshankulov A.E. (2012). Some problems of consumer protection in the Republic of Kazakhstan. Bulletin of the Institute of Legislation and Legal Information of the Republic of Kazakhstan, 1(25): 85-87.
  9. Esser F. and Vliegenthart R. (2017). Comparative Research Methods. In The International Encyclopedia of Communication Research Methods. New York, United States: John Wiley & Sons Inc.
  10. FinCoNet (2020). -- Available at (Date accessed 25.08.2020).
  11. Finocchiaro G. (2003). European law and consumer protection in the information age. Information and Communications Technology Law, 12(2): 111-123.
  12. Goyens M. (2020). Effective consumer protection frameworks in a global and digital world. Journal of Consumer Policy, 43: 195-207.
  13. Ilyasova G.A. and Sultanova A.T. (2018). Legal mechanisms for the protection of consumer rights in the Republic of Kazakhstan. Scientific bulletin of Dnipropetrovsk State University of Internal Affairs, 3: 119-124.
  14. Izaguerri V.A. (2020). International consumer protection at the United Nations: towards global governance?. Journal of Consumer Policy, 43: 91-103.
  15. Khan A.G. (2016). Electronic commerce: a study on benefits and challenges in an emerging economy. Global Journal of Management and Business Research: (B) Economics and Commerce, 16(1): 18-22.
  16. Kholod M., Lyandau Y., Popova E., Semenov A. and Sadykova K. (2021). Value measurement and taxation metrics in the model-building foundations for intelligent pricing methodology. In Proceedings of the 13th International KES Conference on Intelligent Decision Technologies (KES-IDT 2021) “Smart Innovation, Systems and Technologies”, 238: 659-667.
  17. Korshakova O.M. (2012). Establishment of legislation for the protection of the rights of people. Law and Security, 1: 261-266.
  18. Kryvenko N.V. (2021). Regional trade agreements of Ukraine: Realities and prospects. Scientific Bulletin of Mukachevo State University. Series “Economics”, 8(2): 56-81.
  19. Petryshyn O.V. and Hyliaka O.S. (2021). Human rights in the digital age: Challenges, threats and prospects. Journal of the National Academy of Legal Sciences of Ukraine, 28(1): 15-23.
  20. Polat C. (2016). An Examination on the Consumer Problems Encountered, the Use of Consumer Rights and the Decisions of Consumer Problems Arbitration Committee. -- Available at (Date accessed 25.08.2020).
  21. Resolution Adopted by the General Assembly (2015). -- Available at (Date accessed 25.08.2020).
  22. Resolution of the Government of the Republic of Kazakhstan “On Measures to Implement the Decrees of the President of the Republic of Kazakhstan” (2019). -- Available at (Date accessed 25.08.2020).
  23. Ridic O., Mangafic J., Nikolic J. and Smjecanin A. (2021). Potential avenues of linking the energye efficiency and the sustainable economic development in the Balkan region. Heritage and Sustainable Development, 3(2): 97-101.
  24. Wei D. (2017). Consumer Protection in the Global Context: The Present Status and Some New Trends. In Consumer Law and Socioeconomic Development: National and International Dimensions. Germany: Springer, Cham.
  25. Zhusupbekova M.K. (2019). Consumer Rights to Receive Necessary and Reliable Information. -- Available at (Date accessed 25.08.2020).

Assel O. Syurikpayeva, Zhazira O. Omirali, Nurgul E. Baigelova, Sovetzhan A. Yntymakov, Elmira B. Kurmanaliyeva, Comparative analysis of issues of the legal mechanism of consumer protection in Kazakhstan and foreign countries based on the norms of sustainable development in "RIVISTA DI STUDI SULLA SOSTENIBILITA'" 2/2021, pp 187-201, DOI: 10.3280/RISS2021-002014