Journal title MECOSAN
Author/s Carlotta Patrone, Lucia Cassettari, Francesca Giovannini, Isabella Cevasco
Publishing Year 2019 Issue 2018/106 Language Italian
Pages 17 P. 111-127 File size 601 KB
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Background: the complexity of nurse managers’ role is gradually changed from assistance to management. The aim of this study is to implement an innovative indicator to globally evaluate the features, the professional skills and their performance is described. Methods: the authors found out the features of a valuable nurse managers through an interview to the directors of all the nurses. The method individuated three different aspects (qualitative, quantitative and relational) that were transformed in a single indicator. The approach used by the authors is the PDCA. Results: A total of 18 nurse managers were evaluated in this study. All the results confirmed the judgment of the Healthcare Professions Structure head. Conclusion: This assessment method, validated with these tests, is able to evaluate the nurse manager’s ability to manage personnel, resources and patients.
Keywords: Indicator, PDCA, performance, nurse manager, healthcare, management.
Carlotta Patrone, Lucia Cassettari, Francesca Giovannini, Isabella Cevasco, La realizzazione di una metodologia per la misurazione delle performance dei coordinatori infermieristici in un ospedale per intensità di cura di alta specializzazione attraverso l’approccio del PDCA in "MECOSAN" 106/2018, pp 111-127, DOI: 10.3280/MESA2018-106006