Tools for developing and measuring skills for clinical innovation: The case of telemedicine and the case of the eradication of the HCV virus

Journal title MECOSAN
Author/s Francesca Cioffi, Marina Cerbo, Federico Spandonaro, Giorgio Casati, Giuseppe Quintavalle, Patrizia Magrini, Giorgio Giulio Santonocito, Salvatore Di Somma, Katia Casinelli
Publishing Year 2021 Issue 2021/118
Language Italian Pages 20 P. 117-136 File size 278 KB
DOI 10.3280/MESA2021-118006
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

The experimentation of skills development and measurement tools for clinical innovation is presented in two case studies concerning telemedicine and HCV eradication. 71 professionals from 5 Healthcare Units of Lazio region were enrolled in an individual and team coaching course aimed at enhancing 5 core skills for service design competence: communication, result orientation, emotional intelligence, conflict management, networking. The 5 core skills and the use of the new techniques were measured at the beginning and at the end of the course (9 months), on which the Covid-19 emergency had an impact. 19.4% of professionals improved all the skills and reached the threshold of excellence, demonstrating the effectiveness of individual and team coaching, according to an objectively measurable structure.

Keywords: competence, coaching, service design, citizen-empowerment, metacognition, innovation.

  1. Lombardo M.M., Eichinger R.W. (2002). The Career Architect Development Planner 3rd Edition (The Leadership Architect Suite).
  2. Ahjoku Amabi-Obi et al. (2014). Telemedicine in pre-hospital care: a review of telemedicine applications in the pre-hospital environment. Interna Jour of Emerg Med, 7: 29.
  3. Bozer G., Sarros J. (2012). Examining the Effectiveness of Executive Coaching on Coachees’ Performance in the Israeli Context. International Journal of Evidence Based Coaching and Mentoring, 10(1):14-32.
  4. Cioffi et al. (2019). Sviluppo di un approccio formativo innovativo interdisciplinare orientato alla realizzazione di policy istituzionali: percorso integrato di coaching individuale e di Team, di Mentoring, e Formazione d’aula HTA FOCUS 2019.03.014.
  5. Evers W., Brouwers A., Tomic W. (2006). A Quasi-experimental Study on Management Coaching Effectiveness. Consulting Psychology Journal: Practice and Research, 58(3): 174-182. DOI: 10.1037/1065-9293.58.3.174
  6. Fisher E.B. et al. (2012). Peer support for self-management of diabetes improved outcomes in international settings. Health Aff (Millwood), 31(1): 130-139.
  7. Gordon B. Spence, Grant A.M. (2007). Professional and peer life coaching and the enhancement of goal striving and well-being: An exploratory study, The Journal of Positive Psychology, 2(3): 185-194. DOI: 10.1080/17439760701228896
  8. Grant A.M. et al. (2009). Executive coaching enhances goal attainment, resilience and workplace well-being: a randomised controlled study. The Journal of Positive Psychology, 4(5): 396-407. DOI: 10.1080/17439760902992456
  9. Huffcutt A., Arthur Jr W. (1994). Hunter and Hunter (1984) Revisited: Interview Validity for Entry-Level Jobs. Journal of Applied Psychology, 79: 184-190. DOI: 10.1037/0021-9010.79.2.184
  10. Huffcutt A.I., Conway J.M., Roth P.L., Klehe U.C. (2004). The impact of job complexity and study design on situational and behavior description interview validity. International Journal of Selection and Assessment, 12(3): 262-273. Idris S. et al. (2015). Home Telemedicine in Heart Failure: A Pilot Study of Integrated Telemonitoring and Virtual Provider Appointments. Rev Cardiovasc Med., 16(2): 156-62.
  11. Kines P. et al. (2010). Improving construction site safety through leader-based verbal safety communication. J Safety Res., 41(5): 399-406.
  12. Levati W., Sarao M.V. (2003). Il modello delle competenze. Un contributo originale per la definizione di un nuovo approccio all’individuo e all’organizzazione nella gestione e nello sviluppo delle risorse umane. Milano: FrancoAngeli.
  13. Mangeot S., Armstrong K., Colvin A.N., Yeates K.O., Taylor H.G. (2002). Long-term executive function deficits in children with traumatic brain injuries: Assessment using the Behavior Rating Inventory of Executive Function (BRIEF). Child Neuropsychology, 8(4): 271-284.
  14. Sartori R. (2011). Metodi e tecniche di indagine e intervento in psicologia. Colloquio-Intervista-Questionario-Test. Milano: LED Edizioni Universitarie.
  15. Schamess A. et al. (2017). Reduced emergency room and hospital utilization in persons with multiple chronic conditions and disability receiving home-based primary care. Disability and Health Journal, 10(2): 326-333.
  16. Spence G.B., Grant A.M. (2007). Professional and peer life coaching and the enhancement of goal striving and well-being: An exploratory study. The Journal of Positive Psychology, 2(3): 185-194. DOI: 10.1080/17439760701228896
  17. Spencer L.M., Spencer S.M., McClelland D.C. (1994). Competency assessment methods: history and state of the art. Hay/McBer Research Press.

  • How does emotional intelligence act on institutional policies? A new set of behaviors to facilitate implementation of the Recovery and Resilience Plan (RRP) in local health units in Italy Francesca Cioffi, Marina Cerbo, Federico Spandonaro, Giorgio Casati, Daniela Sgroi, Gerardo Corea, Rossella Moscogiuri, Lina Delle Monache, in Health Psychology Report /2023
    DOI: 10.5114/hpr/166564

Francesca Cioffi, Marina Cerbo, Federico Spandonaro, Giorgio Casati, Giuseppe Quintavalle, Patrizia Magrini, Giorgio Giulio Santonocito, Salvatore Di Somma, Katia Casinelli, Strumenti di sviluppo e di misurazione delle competenze per l’innovazione clinica: il caso della telemedicina e il caso dell’eradicazione del virus HCV in "MECOSAN" 118/2021, pp 117-136, DOI: 10.3280/MESA2021-118006