Rischio di aggressione e lavoro front-line: una lettura sociologica post-COVID

Journal title SALUTE E SOCIETÀ
Author/s Matteo Jacopo Zaterini
Publishing Year 2026 Issue 2026/1
Language Italian Pages 16 P. 143-158 File size 295 KB
DOI 10.3280/SES2026-001010
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The author examines how healthcare professionals represent and manage aggression risk. Drawing on 76 discursive interviews (December 2024–January 2025) with GPs, out-of-hours doctors, ED physicians, and nurses (ED/EMS) in Lecce, Taranto, and Brindisi, T-LAB/ATEC identifies five clusters: event types, profession/training, operations/policing, workplace/presence, and risk representations. The author argues that, compared with COVID-19, verbal/physical forms persist while frames shift (access rules vs distributive conflicts). Recurrent hotspots are triage and solitary work; organizational factors (flows, safeguards, security, communication) are pivotal. The article concludes that prevention must be multi-component: situated training and de-escalation, tailored environmental safeguards, rapid links with law enforcement, and non-punitive reporting.

Keywords: workplace violence; healthcare professions; emergency department and triage; organizational safeguards; training and de-escalation; COVID-19 and post-pandemic.

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Matteo Jacopo Zaterini, Rischio di aggressione e lavoro front-line: una lettura sociologica post-COVID in "SALUTE E SOCIETÀ" 1/2026, pp 143-158, DOI: 10.3280/SES2026-001010