Digital platforms, social and employment policies: case management in "citizenship income" in Italy
Journal title SOCIOLOGIA DEL LAVORO
Author/s Vincenzo Carbone, Roberto Ciccarelli
Publishing Year 2022 Issue 2022/163
Language Italian Pages 17 P. 207-223 File size 326 KB
DOI 10.3280/SL2022-163011
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The "citizenship income", established in Italy in 2019, is analysed from the per-spective of case management carried out through digital platforms by its actors, called navigators, together with the staff of employment services. The practice of case management has been progressively associated with the policies of matching labour supply and demand through digital platforms in a social policy, called wel-fare-to-work, in which unemployment benefits are linked to labour reintegration. Based on a social ethnography research that collected qualified testimonies from the actors involved in the processes, the article investigates current perspectives and limits of the integration between Welfare and the use of digital platforms in the process of digitization of active labour policies.
Keywords: Welfare, Digital platforms, Case management, Citizenship income
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DOI: 10.3280/ES2022-002003
Vincenzo Carbone, Roberto Ciccarelli, Piattaforme digitali, politiche sociali e occupazionali: il case management nel "reddito di cittadinanza" in Italia in "SOCIOLOGIA DEL LAVORO " 163/2022, pp 207-223, DOI: 10.3280/SL2022-163011