The strategic role of Performance Measurement Systems in healthcare companies: A case study

Journal title MANAGEMENT CONTROL
Author/s Francesco Capalbo, Adelaide Ippolito, Margherita Smarra, Marco Sorrentino
Publishing Year 2023 Issue 2023/1
Language Italian Pages 24 P. 119-142 File size 271 KB
DOI 10.3280/MACO2023-001006
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The aim of this work is to analyze how technological innovations in performance measurement systems allow to overcome some of the challenges that public health organizations face in terms of performance measurement and evaluation. The changes that were adopted to affect performance measurement, but also their effectiveness, were analyzed together with an assessment of the responses devel-oped to achieve these changes. The paper contains an in-depth case study of a lo-cal health company using an innovative information system. The case study high-lights how the technological innovations, implemented during the period of the pandemic from Covid-19, have been implemented at the Local Health Authority of Caserta, in order to make the process of measuring and evaluating some per-formances of the administrative and health area.

Keywords: Digital innovation, Local Health Authority, Performance measure-ment, performance evaluation, Covid-19

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Francesco Capalbo, Adelaide Ippolito, Margherita Smarra, Marco Sorrentino, Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio in "MANAGEMENT CONTROL" 1/2023, pp 119-142, DOI: 10.3280/MACO2023-001006