Journal title MECOSAN
Author/s Luca Dal Bene, Paolo Franchi, Antonella Garna, Giacomo Pieraccioli, Monica Piovi, Paolo Torrico
Publishing Year 2023 Issue 2022/123
Language Italian Pages 15 P. 195-209 File size 0 KB
DOI 10.3280/mesa2022-123oa15603
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The paper analyzes the digitization process of the Tuscan administrative technical support body (ESTAR) by studying three sectors: personnel recruitment, acquisition of goods and services, drug logistics. It’s important to highlight that digitization represents a strategic choice by ESTAR which provided the opportunity for a redesign of the organizational structures and operative processes, especially those transversal to several Departments.This is a fundamental factor for getting the benefits offered by digitization as demonstrated by the results obtained. The pandemic emergency has been a stress factor for the healthcare sector, but it has also encouraged the use of digital technologies. The PNRR constitutes a further driving force, which can be profitably used if the strategic direction to be followed is identified. The decision to centralize certain functions, if initially it was mainly inspired by the objective of obtaining “savings” on spending, was subsequently consolidated with the need to manage a huge amount of resources and to raise the quality of the services provided by ESTAR.
Keywords: ; Digital healthcare; Support services; Process improvement
Luca Dal Bene, Paolo Franchi, Antonella Garna, Giacomo Pieraccioli, Monica Piovi, Paolo Torrico, La digitalizzazione dei servizi di supporto in sanità. L’esperienza di ESTAR in "MECOSAN" 123/2022, pp 195-209, DOI: 10.3280/mesa2022-123oa15603