I sistemi alternativi di risoluzione delle controversie e la product governance nei servizi finanziari
Journal title ECONOMIA E DIRITTO DEL TERZIARIO
Author/s Michele Siri
Publishing Year 2016 Issue 2016/1 Language Italian
Pages 17 P. 149-165 File size 438 KB
DOI 10.3280/ED2016-001009
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The mis-selling of financial products is a major concern that undermines investor confidence, despite numerous reforms adopted at the level of domestic and international still remains an open issue. Based on this assumption, in this paper, we focus on what the financial service providers can do to preserve the confidence of the customer through the process of handling complaints and participation in systems of alternative dispute resolution. The ADR is also a useful tool to encourage market discipline, combined with the adoption of government policies of the life cycle of the product to prevent financial harm to consumers.
Keywords: Financial products, ADR, investments services, governance.
Jel codes: K2
Michele Siri, I sistemi alternativi di risoluzione delle controversie e la product governance nei servizi finanziari in "ECONOMIA E DIRITTO DEL TERZIARIO " 1/2016, pp 149-165, DOI: 10.3280/ED2016-001009