Journal title MECOSAN
Author/s Rossella Pellegrino, Marta Marsilio, Anna Prenestini, Stefano Villa
Publishing Year 2025 Issue 2024/131
Language Italian Pages 23 P. 33-55 File size 0 KB
DOI 10.3280/mesa2024-131oa20238
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The present study examines the diffusion of Operations Management (OM) in healthcare organizations through three perspectives: (i) its role within the organizations, (ii) the tools used, and (iii) the challenges to implementation. Data was collected through a questionnaire administered to healthcare organizations in Lombardy region (target population of 40 units, with a response rate of 65%). It is highlighted that healthcare organizations have established specific offices for OM, but with variations in composition,objectives, and responsibilities. The use of data-based tools such as Six Sigma and Artificial Intelligence is lacking. Indeed, a primary challenge is the absence of reliable data to manage patient flows.
Keywords: ; healthcare; Operations Management; evolution; future developments; data Management
Rossella Pellegrino, Marta Marsilio, Anna Prenestini, Stefano Villa, Le traiettorie di sviluppo della funzione di gestione operativa nelle aziende sanitarie italiane: evidenze dal caso Lombardo in "MECOSAN" 131/2024, pp 33-55, DOI: 10.3280/mesa2024-131oa20238