Journal title ECONOMIA E DIRITTO DEL TERZIARIO
Author/s Claudia Burlando, Enrico Ivaldi, Alfonso Camporeale
Publishing Year 2016 Issue 2016/2 Language Italian
Pages 16 P. 267-282 File size 459 KB
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The current model of urban mobility in Italy is heavily unbalanced in favor of individual transport. This situation is increasingly critical both in terms of private costs and external costs, both of which are higher for individual transport than for public transport. In this system based on a false perception of the private costs and on a strong indifference to external costs, it is necessary that Local Public Transport (LPT) becomes again the basis of urban mobility. With solid foundations of collective mobility, private mobility and the most recent examples of innovative mobility (car sharing, collective taxis, services on-demand, etc.) may be added. Such a path for returning the spotlight on LPT can not ignore the aspects of quality of the public service. While the use of local public transport does not require definitions nor does it result particularly hard to measure, the quality of service, instead, is a subjective and complex variable, whose definition is not unique and whose measurement is complex. In this paper we will consider both the objective and subjective aspects of the service. However, we will focus on them through user perceptions (customer based approach), taking the view that the assessment of service quality through the eyes of users is essential for the implementation of any strategy aimed at increasing (or consolidate) the use of LPT. By elaborating on the quantitative information provided by the results of the 2013 Multiscopo Istat Survey "Aspects of daily life", we will proceed to develop an indicator of the use of urban public transport, obtained by aggregation of information provided by the user satisfaction level about different aspects of the service. The survey results highlight the reasons for the limited success of LPT in Italy, by analyzing on the one hand the incorrectness of some established beliefs about the use and lack of use of public transport, and on the other suggesting to LPT companies and to Public Administrations the most effective ideas for action, thanks to a breakdown of an abstract and all-encompassing concept of quality in its individual and more precisely defined constituents. .
Keywords: Local public transport, quality, indicator
Jel codes: C43, C81, R42, R48
Claudia Burlando, Enrico Ivaldi, Alfonso Camporeale, Un indicatore di qualità percepita per il trasporto pubblico urbano: analisi delle macro-aree italiane in "ECONOMIA E DIRITTO DEL TERZIARIO " 2/2016, pp 267-282, DOI: 10.3280/ED2016-002003