Il conflitto lavoro-famiglia e il sense of entitlement: una ricerca in un’azienda svedese

Titolo Rivista PSICOLOGIA DELLA SALUTE
Autori/Curatori Simona Ricotta, Chiara Ghislieri, Lara Colombo, Claudia Piccardo
Anno di pubblicazione 2013 Fascicolo 2013/1
Lingua Italiano Numero pagine 18 P. 71-88 Dimensione file 408 KB
DOI 10.3280/PDS2013-001004
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più clicca qui

Qui sotto puoi vedere in anteprima la prima pagina di questo articolo.

Se questo articolo ti interessa, lo puoi acquistare (e scaricare in formato pdf) seguendo le facili indicazioni per acquistare il download credit. Acquista Download Credits per scaricare questo Articolo in formato PDF

Anteprima articolo

FrancoAngeli è membro della Publishers International Linking Association, Inc (PILA)associazione indipendente e non profit per facilitare (attraverso i servizi tecnologici implementati da CrossRef.org) l’accesso degli studiosi ai contenuti digitali nelle pubblicazioni professionali e scientifiche

Il conflitto lavoro-famiglia, dovuto all’incompatibilità tra le richieste associate al ruolo lavorativo e a quello familiare, rappresenta un tema oggetto di crescente attenzione per le sue possibili conseguenze negative a livello individuale, familiare e organizzativo. La presente ricerca ha coinvolto 641 dipendenti di un’azienda svedese, con l’obiettivo di valutare l’influenza di alcune variabili (il carico di lavoro e il numero di ore lavorative, la qualità delle relazioni, il supporto organizzativo alla conciliazione) sul conflitto lavoro-famiglia e di osservare eventuali differenze nelle determinanti del conflitto lavoro-famiglia in relazione alla percezione di legittimità del supporto organizzativo (sense of entitlement). Le risposte evidenziano la presenza di un elevato sense of entitlement e mostrano che il conflitto lavorofamiglia aumenta al crescere del carico di lavoro e diminuisce in presenza di buone relazioni con il management e di supporto organizzativo. Quest’ultimo aspetto, però, riduce la percezione di conflitto solo per coloro con alto sense of entitlement.;

Keywords:Conflitto lavoro-famiglia; sense of entitlement; supporto organizzativo.

  1. Allen T.D. (2001). Family-supportive work environments: the role of organizational perceptions. Journal of Vocational Behaviour, 58: 414-435. DOI: 10.1006/jvbe.2000.1774
  2. Allen T.D., Herst D.E., Bruck C.S. and Sutton M. (2000). Consequences associated with work-to-family conflict: A review and agenda for future research. Journal of Occupational Health Psychology, 5: 27-308. DOI: 10.1037/1076-8998.5.2.278
  3. Aryee S., Luk V. and Stone R. (1998). Family-responsive variables and retention-relevant outcomes among employed parents. Human Relations, 51: 73-87. DOI: 10.1177/001872679805100105
  4. Aryee S., Luk V., Leung A. and Lo S. (1999). Role stressors, interrole conflict, and wellbeing: The moderating influence of spousal support and coping behaviors among employed parents in Hong Kong. Journal of Vocational Behavior, 54: 259-278. DOI: 10.1006/jvbe.1998.1667
  5. Aryee S., Srinivas E.S. and Tan H.H. (2005). Rhythms of life: Antecedents and outcomes of work-family balance in employed parents. Journal of Applied Psychology, 90: 132-146. DOI: 10.1037/0021-9010.90.1.132
  6. Bacharach S.B., Bamberger P. and Conley S. (1991). Work-home conflict among nurses and engineers: mediating the impact of role stress on burnout and satisfaction at work. Journal of Organizational Behavior, 12: 39-53. DOI: 10.1002/job.4030120104
  7. Behson S.J. (2002). Coping with Family to Work Conflict: The Role of Informal Work Accommodations to Family. Journal of Occupational Health Psychology, 7 (4): 324-341. DOI: 10.1037/1076-8998.7.4.324
  8. Boyar S.L., Maertz C.P., Pearson A.W. and Keough, S. (2003). Work-family conflict: A model linkages between work and family domain variables and turnover intention. Journal of Managerial Issues, 15: 175-190
  9. Bruck C.S., Allen T.D. and Spector P.E. (2002). The relation between work-family conflict and job satisfaction: A finer-grained analysis. Journal of Vocational Behaviour, 60: 336- 353. DOI: 10.1006/jvbe.2001.1836
  10. Byron K. (2005). A meta-analytic review of work–family conflict and its antecedents. Journal of Vocational Behavior, 67: 169-198. DOI: 10.1016/j.jvb.2004.08.009
  11. Cardenas R.A., Major D.A. and Bernas K.H. (2004). Exploring work and family distractions: Antecedents and outcomes. International Journal of Stress Management, 11: 346- 365. DOI: 10.1037/1072-5245.11.4.346
  12. Carlson D.S. and Frone M.R. (2003). Relation of behavioural and psychological involvement to a new four-factor conceptualization of work-family interference. Journal of Business Psychology, 17: 515-535. DOI: 10.1023/A:1023404302295
  13. Carlson D.S., Kacmar K.M., Wayne J.H. and Grzywacz J.G. (2006). Measuring the positive side of the work-family interface: Development and validation of a work-family enrichment scale. Journal of Vocational Behavior, 68: 131-164. DOI: 10.1016/j.jvb.2005.02.002
  14. Clark S.C. (2001). Work cultures and work/family balance. Journal of Vocational Behaviour, 58: 348-365. DOI: 10.1006/jvbe.2000.1759
  15. Colombo L. e Ghislieri C. (2008) The work-to-family conflict: between theories and measures. TPM – Testing, Psychometrics, Methodology in Applied Psychology, 15 (1): 35-55
  16. Colombo L., Ghislieri C. e Piccardo C. (2005). Lavoro in rete, vita personale e vita di lavoro [Work in the net, personal life and work life]. Sviluppo & Organizzazione, 212: 77-94.
  17. Colquitt J.A., Conlon D.E., Wesson M.J., Porter C.O.L.H. and Ng K.Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86: 425-445. DOI: 10.1037//0021-9010.86.3.425
  18. Desochers S., Hilton J.M. and Larwood L. (2005). Preliminary validation of the work-family integration-blurring scale. Journal of Family Issues, 26: 442-466. DOI: 10.1177/0192513X04272438
  19. Duxbury L.E, Higgins C.A. and Thomas D.R. (1996). Work and family environments and the adoption of computer-supported supplemental work-at-home. Journal of Vocational Behavior, 49 (1): 1-23. DOI: 10.1006/jvbe.1996.0030
  20. Edwards J.R. and Rothbard N.P. (2000). Mechanism linking work and family: clarifying the relationship between work and family constructs. Academy of Management Review, 25: 178-199. DOI: 10.2307/259269
  21. Evans P. and Bartolomé F. (1984). The changing pictures of the relationship between career and family. Journal of Occupational Behavior, 5: 9-21. DOI: 10.1002/job.4030050103
  22. Frone M.R. (2003). Work-family balance. In: Quick J.C. and Tetrick L.E., editors, Handbook of occupational health psychology. Washington, DC: American Psychological Association, pp. 143-162. DOI: 10.1037/10474-007
  23. Frone M.R., Russell M. and Cooper M.L. (1997). Relation of work-family conflict to health outcomes: a four-year longitudinal study of employed parents. Journal of Occupational and Organizational Psychology, 70: 325-335. DOI: 10.1111/j.2044-8325.1997.tb00652.x
  24. Ghislieri C., Colombo L. e Piccardo C. (2010). La conciliazione tra lavoro remunerato e resto della vita [The reconciliation between paid work and rest of the life]. In: Argentero P., Cortese C.G. e Piccardo C., a cura di, Psicologia delle risorse umane [Psychology of Human Resource], Milano: Raffaello Cortina, pp. 257-274
  25. Greenhaus J.H. and Beutell N. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10: 76-88
  26. Heather S., McMillan S.H., Morris, M.L. and Atchley E.K. (2011). Constructs of the Work/ Life Interface: A Synthesis of the Literature and Introduction of the Concept of Work/Life Harmony. Human Resource Development Review, 10: 6-25. DOI: 10.1177/1534484310384958
  27. Higgins C.A., Duxbury L.E. and Irving R.H. (1992). Work family conflict in the dual-career family. Organizational Behavior and Human Decision Processes, 51, 1: 51-75. DOI: 10.1016/0749-5978(92)90004-Q
  28. Hill J.E., Allen S., Jacob J., Ferrin Bair A. Bikhazi S.L., Van Langeveld A., Martinengo G., Parker T.T. and Walker E. (2007). Work-Family Facilitation: Expanding Theoretical Understanding Through Qualitative Exploration. Advances in Developing Human Resources, 9: 507-526. DOI: 10.1177/1523422307305490
  29. ISTAT (2009). L’Italia in cifre [Italy in figures] Roma
  30. Karasek R., Brisson C., Kawakami N., Houtman I., Bongers P. and Amick B. (1998). The Job Content Questionnaire (JCQ): An instrument for internationally comparative assessments of psychosocial job characteristics. Journal of Occupational Health Psychology, 3 (4): 322–355. DOI: 10.1037/1076-8998.3.4.322
  31. Karimi L., Karimi H. and Nouri A. (2011). Predicting Employees’ Well-being using Work– Family Conflict and Job Strain Models. Stress and Health, 27, 2: 111-122. DOI: 10.1002/smi.1323
  32. Kelloway E.K., Gottlier B.H. and Barham L. (1999). The source, nature, and direction of work and family conflict: a longitudinal investigation. Journal of Occupational Health Psychology, 4: 337-346. DOI: 10.1037/1076-8998.4.4.337
  33. Kinnunen U. and Mauno S. (2008). Work family conflict in individuals’ lives: prevalence, antecedents, and outcomes. In: Näswall K., Hellgren J. and Sverke M., editors, The individual in the changing working life. Cambridge: Cambridge University Press, pp. 126- 146. DOI: 10.1017/CBO9780511490064.007
  34. Klitzman S., House J., Israel B.A. and Mero R.P. (1990). Work stress, nonwork stress, and health. Journal of Behavioral Medicine, 13: 221-243. DOI: 10.1007/bf00846832
  35. Konrad A.M. and Mangel R. (2000). The impact of work–life programs on firm productivity. Strategic Management Journal, 21 (12): 1225-1237. DOI: 10.1002/1097-0266(200012)21:12<1225::AID-SMJ135>3.0.CO;2-3
  36. Kossek E.E. and Ozeki C. (1998). Work–family conflict, policies, and the job–life satisfaction relationship: A review and directions for organizational behavior–human resources research. Journal of Applied Psychology, 83 (2): 139-149. DOI: 10.1037/0021-9010.83.2.139
  37. Kossek E.E., Lautsch B.A. and Eaton S.C. (2006). Telecommuting, control, and boundary management: Correlates of policy use and practice, job control, and work–family effectiveness. Journal of Vocational Behavior, 68: 347-367. DOI: 10.1016/j.jvb.2005.07.002
  38. Kossek E.E., Pichler S., Bodner T. and Hammer L.B. (2011). Workplace social support and work-family conflict: A meta-analysis clarifying the influence of general and workfamily- specific supervisor and organizational support. Personnel Psychology, 64, 2: 289-313. DOI: 10.1111/j.1744-6570.2011.01211.x
  39. Lambert S.J. (2000). Added benefits: The link between work–life benefits and organizational citizenship behavior. The Academy of Management Journal, 43 (5): 801-815. DOI: 10.2307/1556411
  40. Lee J.A. (1997). Balancing elder care responsibilities and work: two empirical studies. Journal of Occupational Health Psychology, 2: 220-228. DOI: 10.1037/1076-8998.2.3.220
  41. Lewis S. and Smithson J. (2001). Sense of entitlement to support for the reconciliation of employment and family life. Human Relations, 54 (11): 1455-1481. DOI: 10.1177/00187267015411003
  42. Major V.S., Klein K.J. and Ehrhart M.G. (2002).Work time, work interference with family, and psychological distress. Journal of Applied Psychology, 87: 427-436. DOI: 10.1037/0021-9010.87.3.427
  43. McAlister D.J. (1995). Affect-and cognition-based trust as foundation for interpersonal cooperation in organizations. Academy of Management Journal, 38: 24-59.
  44. Michel J.S., Mitchelson J., Kotrba, L., LeBreton J.M. and Baltes B.B. (2009). A comparative test of work-family models and critical examination of work-family linkages. Journal of Vocational Behavior, 74: 199-218. DOI: 10.1016/j.jvb.2008.12.005
  45. Naldini M. (2006). Trasformazioni lavorative e familiari: soluzioni di policy in diversi. regimi di welfare. [Work and family changes: policy options in different welfare regimes]. Economia & Lavoro: 1: 73-90.
  46. Netemeyer R.G., Maxham J.G. and Pullig C. (2005). Conflicts in the work–family interface: Links to job stress, customer service, employee performance, and customer purchase intent. Journal of Marketing, 69: 130-143. DOI: 10.1509/jmkg.69.2.130.60758
  47. Netemeyer R.G., McMurrian R. and Boles J.S. (1996). Development and validation of workfamily conflict and family-work conflict scales. Journal of Applied Psychology, 81: 400- 410. DOI: 10.1037//0021-9010.81.4.400
  48. Noor N.M. (2002). The moderating effect of spouse support on the relationship between work variables and women’s work-family conflict. Psychologia: An International Journal of Psychology in the Orient, 45: 12-23. DOI: 10.2117/psysoc.2002.12
  49. O’Driscoll M., Brough P. and Kalliath T. (2006). Work-family conflict and facilitation. In: Jones F.A., Burke R.J. and Westman M., editors, Work-life balance. A psychological perspective. Hove, East Sussex: Psychology Press, pp. 117-142
  50. Parasuraman S., Greenhaus J.H. and Granrose C.S. (1992). Role stressors, social support, and well-being among two-career couples. Journal of Organizational Behavior, 13: 339- 356. DOI: 10.1002/job.4030130403
  51. Patterson M., West M.A., Lawthom R. and Nickell, S. (1997). Impact of people management practices on business performance. London: Institute of Personnel and Development.
  52. Pedrini M. (2010). L’introduzione di un programma per conciliare famiglia e lavoro [The introduction of a program to combine family and work]. Sviluppo & Organizzazione, 6: 64-75.
  53. Peeters M.C.W., Montgomery A.J., Bakker A.B. and Schaufeli W.B. (2005). Balancing work and home: How job and home demands are related to burnout. International Journal of Stress Management, 12: 43-61. DOI: 10.1037/1072-5245.12.1.43
  54. Piotrowski C.S. (1979). Work and the family system. Free Press, New York
  55. Pitt-Catsouphes M. and Googins, B. (2005). Recasting the work-family agenda as a Corporate social responsibility. In: Kossek E.E. and Lambert S.J., editors, Work and Life Integration. Mahwah, New Jersey: Lawrence Erlbaum Associates, pp. 469-490
  56. Poelmans S.A.Y. (2003). Editorial. The multi-level fit model of work and family. International Journal of Cross Cultural Management, 3 (3): 267-274. DOI: 10.1177/1470595803003003001
  57. Poelmans S.A.Y. and Sahibzada K. (2004). A multi-level model for studying the context and impact of work-family policies and culture in organizations. Human Resource Management Review, 14: 409-431. DOI: 10.1016/j.hrmr.2004.10.003
  58. Rothausen T.J., Gonzalez J.A., Clarke N.E. and O’Dell L. L. (1998). Family-friendly backlash – fact or fiction? The case of organizations’ on-site child care centers. Personnel Psychology, 51: 685-706. DOI: 10.1111/j.1744-6570.1998.tb00257.x
  59. Rothbard P. (2001). Enriching or Depleting? The dynamics of engagement in work and family roles. Administrative Science Quarterly, 46: 655-684. DOI: 10.2307/3094827
  60. Rothbard N.P. and Dumas T.L. (2006), Research perspectives: managing the work-home interface. In: Jones F., Burke R.J. and Westman M., editors, Work-life balance. A psychological perspective. East Sussex: Psychology Press, Hove, pp. 71-89.
  61. Shaffer M.A., Harrison D.A., Gilley K.M. and Luk D.M. (2001). Struggling for balance amid turbulence on international assignments: Work–family conflict, support and commitment. Journal of Management, 27: 99-121. DOI: 10.1177/014920630102700106
  62. Thomas L.T. and Ganster D.C. (1995). Impact of family-supportive work variables on work–family conflict and strain: a control perspective. Journal of Applied Psychology, 80: 6-15. DOI: 10.1037/0021-9010.80.1.6
  63. Thompson C.A., Beauvais L.L. and Lyness K.S. (1999). When work-family benefits are not enough: the influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict. Journal of Vocational Behavior, 54: 392-415. DOI: 10.1006/jvbe.1998.1681
  64. Voydanoff P. (2005). Social integration, work–family conflict and facilitation, and job and marital quality. Journal of Marriage and Family, 67: 666–679. DOI: 10.1111/j.1741-3737.2005.00161.x
  65. Warren J. and Johnson P. (1995). The impact of workplace support on work-family role strain. Family Relations, 44: 163-169.
  66. Zedeck S. and Mosier K.L. (1990). Work in the family and employing organization. American Psychologist, 45 (2): 240-251. DOI: 10.1037/0003-066X.45.2.240

  • Il benessere nei vigili del fuoco volontari: la mindfulness come risorsa psicologica Piergiorgio Argentero, Ilaria Setti, in PSICOLOGIA DELLA SALUTE 2/2015 pp.101
    DOI: 10.3280/PDS2015-002006

Simona Ricotta, Chiara Ghislieri, Lara Colombo, Claudia Piccardo, Il conflitto lavoro-famiglia e il sense of entitlement: una ricerca in un’azienda svedese in "PSICOLOGIA DELLA SALUTE" 1/2013, pp 71-88, DOI: 10.3280/PDS2013-001004