Service professions beyond the myth of the craftman

Journal title STUDI ORGANIZZATIVI
Author/s Federico Butera
Publishing Year 2014 Issue 2013/2
Language Italian Pages 46 P. 91-136 File size 187 KB
DOI 10.3280/SO2013-002004
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

Service professions as key factor to enable competitiveness and fight unemployment. The thesis of this paper is that there is an emerging new model of work that goes beyond previous models represented by artisan work, industrial and bureaucratic occupations and liberal professions. This new working model is made up of service professions in organizations that operate in large, medium and small companies, in organizational networks, in non-profit organizations, in professional firms, in public administration and other forms of organized labour. Services professions include both knowledge work in all its forms (theoretical knowledge, practical knowledge, etc.) and relationship work with internal and external customers. The growth of these professions is today the main weapon against unemployment because they are the key component of growth and competitiveness in services. Considering both total tertiary (research, health, education, telecommunications, security, banking and insurance, commerce, etc.) and tertiary to the production system (internal R&D, planning, organization, sales, management, etc.), they represent the vast majority of employment. The design of new organizational forms and new development systems around service professionals is essential to assure growth and competitiveness of the service industry. New organizational forms should be based on intrinsic cooperation, knowledge sharing, extensive communication, professional communities. New professional systems should be based on three pillars: results oriented and relationship building roles professional models that ensure identity and capacity building, and recognition of people potential and "workplace within". Service professions inherit and overcome the rationality of industrial occupations in the twentieth century that have enhanced labour productivity (adding autonomy and responsibility), the old and new craftsmanship that ensures quality and beauty (adding the ability to provide high-value services along with the entire organization), and the training, jurisdiction and responsibilities of liberal professions (adding cooperation within organizations). Unemployment can be reduced mainly by creating jobs that are components of the modes of production that are being developed: competition with low labour costs countries consists in adding value to manufacturing, integrating products and services and producing high-value services. This mission is entrusted to knowledge workers that operate in organizations in relation to final or internal customers, i.e. services professionals in organizations. They must be trained by the best schools and universities, governed by regulatory and tax systems that encourage their use, included in organizations that boost their productivity and creativity and in professional systems that recognize and develop their emerging paradigm. We must, in short, conceive and strengthen a "professional future".

  1. Drucker, P. (1993), Post-capitalist society, HarperCollins.
  2. Durkheim, E. (1962), La divisione del lavoro sociale, Milano, Comunità.
  3. Cella, G.P., Treu, T. (1982), Relazioni Industriali, Bologna, il Mulino.
  4. Crozier, M., Norman, R., (1982), L’innovation dans les services, Paris, Misson à l’Innovation, 1982, (trad. it., L’innovazione nei servizi, Roma, Edizione Lavoro, 1990).
  5. Ceccotti, E., Consoli, F., De’ Lazzari, S. (1988), I professionisti dell’innovazione, Torino, Rosenberg e Sellier.
  6. Carr-Saunders, A.M., Wilson, P.A. (1928), Professions, Oxford, The Clarendon Press.
  7. Brynjolfsson, E., Mcafee, A. (2011), Race Against the Machine, Lexington, Digital Frontier Press.
  8. Braudel, F. (1957), Civiltà e imperi nel mediterraneo nell’età di Filippo II, Torino, Einaudi.
  9. Butera, F. (2010), “L’’impresa integrale’: teoria e metodi. L’integrazione fra gestione economica e responsabilità sociale nelle ‘imprese costruite per durare’, Sviluppo e Organizzazione.
  10. Butera, F., De Michelis, G. (2011), “L’Italia che compete. L’Italian Way of Doing Industry, Milano, FrancoAngeli.
  11. Butera F., Di Guardo, S. (2009), “Analisi e progettazione del lavoro della conoscenza: il modello della Fondazione Irso e due casi”, Studi Organizzativi, 2.
  12. Butera, F., Dente, B. (2009), Change management nelle pubbliche amministrazioni: una proposta, Milano, FrancoAngeli.
  13. Butera, F., Bagnara, S., Cesaria, R., Di Guardo, S., (2008), Knowledge working. Lavoro, lavoratori, società della conoscenza, Milano, Mondadori Università.
  14. Butera, F. (1999), “L’organizzazione a rete attivata da cooperazione, conoscenza, comunicazione, comunità: il modello 4C nella Ricerca e Sviluppo”, Studi Organizzativi, 2.
  15. Butera F., Donati E., Cesaria R. (1997), I lavoratori della conoscenza. Quadri, middle manager e alte professionalità tra professione e organizzazione, Milano, FrancoAngeli.
  16. Butera, F., Failla, A. (1992), I professionisti d’azienda, Milano, Etas Libri.
  17. Butera, F (2009), Il cambiamento organizzativo, Bari, Laterza.
  18. Butera, F. (1990), Il castello e la rete, Milano, FrancoAngeli.
  19. Butera, F. (1987), Dalle occupazioni industriali alle nuove professioni, Milano, FrancoAngeli.
  20. Butera, F. (1976), La divisione del lavoro in fabbrica (capitolo 2), Venezia, Marsilio.
  21. Burns, T., Stalker, G.M. (1974), The Management of Innovation, Tavistock, London (Trad. it. Direzione aziendale e innovazione), Milano, FrancoAngeli.
  22. Ben-David, J. (1964), “Professions in the Class System of Present Day Society”, Current Sociology, 12. Bologna, S. Banfi, D.(2011), Vita da free lance. I lavoratori della conoscenza e il loro futuro, Milano, Feltrinelli.
  23. Bianco, M.L., Luciano, A. (1982), La sindrome di Archimede. Tecnici e imprenditori nel settore elettronico, Bologna, il Mulino.
  24. Bauman, Z. (2006), Modernità Liquida, Bari, Laterza.
  25. Barley, S.R. (1991), The new crafts: on the “technicization” of the work force and the occupationalization “of firms”, Working Paper School of Industrial and Labor Relations, Ithaca, NY, Cornell University.
  26. Barber, B. (1963), “Some Problems in the sociology of professions”, in Tousijn (a cura di), Sociologia delle professioni, Bologna, il Mulino, 1979.
  27. Anderson, C. (2013) Makers il ritorno dei produttori. Per una nuova rivoluzione industriale, Milano, Rizzoli.
  28. Abbot, A.D. (1988), The System of Profession. An Essay on the Division of Expert Labor, Chicago, The University of Chicago Press.
  29. Di Guardo, S. (2011), Il lavoro della conoscenza:Uno studio empirico e un modello di progettazione, Tesi di Dottorato in Società dell’informazione, Università Bicocca.
  30. Miller, G.A. (1970), “Professionals in Bureaucracy: Alienation Among Industrial Scientists and Engineers, in Grusky e Miller”, The sociology of organization, New York, Free Press.
  31. Miller, E.J., Rice, A.K. (1962), Systems of Organizations, London, Tavistock Publications.
  32. Micelli, S. (2011), Futuro artigiano, Marsilio.
  33. Moore, W.E. (1970), The Professions Roles and Rules, New York, Russel Sage Found.
  34. Mossé, C. (1974), Il lavoro in Grecia e a Roma, Firenze, D’Anna.
  35. Momigliano, F., Siniscalco, D. (1980), “Terziario totale e Terziario per il sistema produttivo”, Economia e Politica Industriale, 25.
  36. Moretti, E. (2012), The New geography of jobs, Harcourt, Houghton Mifflin.
  37. Norman, R. (1985), La gestione strategica dei servizi, Milano, Etas Libri.
  38. Parsons, T. (1953), “The professions and social structure”, in Essays in Sociological Theory, Glencoe, Free Press.
  39. Perrow, C. (1965), “Hospitals: Technology, Structure and Goals”, in March, J., Handbook of Organizations, Chicago, Rand McNally.
  40. Pirenne, H. (1967), Storia economica e sociale del Medioevo, Milano, Garzanti.
  41. Prandstraller, G.P. (1989), Le nuove professioni nel terziario, Milano, FrancoAngeli.
  42. Ranci Ortigosa, C. (2012), Partite Iva. Il lavoro autonomo nella crisi italiana, Bologna, il Mulino. Raillard, F. X e Saussois, J.M. (1974), “Rationalitè economique de la firme et division du travail”, Sociologie du Travail, n. 2.
  43. Regalia, I. (1999), Al posto del conflitto: le relazioni di lavoro nel terziario, Bologna, il Mulino.
  44. Sennet, R. (1999), The corrosion of character, New York, Norton and Company.
  45. Sennet, R. (2008), The craftsman, Allen Lane.
  46. Speranza, L. (1991), “Sociologia e political economy delle professioni”, Stato e Mercato, 3.
  47. Sombart, W. (1967), Il capitalismo moderno, Torino, Utet.
  48. Thompson, J. (1988), Organization in action (trad. it. L’azione organizzativa, Milano, Isedi).
  49. Tousijn, W. (1979), (a cura di), Sociologia delle Professioni, Bologna, il Mulino.
  50. Trist, E. et al. (1963), Organisational Choice, London, Tavistock.
  51. Veblen, T. (1921), The Engineers and the Price Systems (trad. in Opere, Torino, Utet, 1969).
  52. Wilensky, H, (1970), “The Professionalization of Everyone?”, in Grusky H. e Miller, G. Sociology of Organization.
  53. Zeithaml, V.A., Berry, L.L., Parasuraman, A., (1990), Delivering quality service, The Free Press, New York, (trad. it., Servire qualità, Milano, McGraw-Hill Libri Italia, 1991).
  54. Dioguardi, G. (2013), Ragionando sulla crisi, Quaderni della Fondazione Dioguardi.
  55. Dingwall, R., Lewis, P. (1983), The Sociology of Professions. Lawiers, Doctors and Others, Oxford Socio-Legal studies, London, The Macmillan Press LDT.
  56. Dobb, M. (1971), Problemi di storia del capitalismo, Roma, Editori Riuniti.
  57. Farrington, B. (1960), Lavoro manuale e lavoro intellettuale nell’antica Grecia, Milano, Feltrinelli.
  58. Freidson, E. (1986), Professional Power: A Study in the Institutionalization of Formal Knowledge, Chicago, The University of Chicago Press. Etzioni, A. (1969), The Semi-professions and their Organizations. Teachers, Nurses, social Workers, New York, The Free Press.
  59. Galbraith, J.R. (1982), “Designing the innovating organization”, Organizational Dynamics, 3-24.
  60. Gallino, L. (1978), Dizionario di Sociologia (voce Professioni, Sociologia delle), Torino, Utet.
  61. Glaser, B.G. (1963), Organizational Scientists: Their Professional Careers, Indianapolis.
  62. Goode, W.J. (1960), “Encroachment, Charlatanism And The Emerging Professions: Psychology, Sociology And Medecine”, American Sociological Review, XXV.
  63. Gouldner, A.W. (1957), Cosmopolitans and Locals: Toward an Analysis of Latent Social Roles, Grusky, Miller, cit.
  64. Granelli, A. (2010), Artigiani del digitale, Luca Sossella Editore.
  65. Luna, R. (2013), Cambiamo tutto! La rivoluzione degli innovatori, Bari, Laterza.
  66. Johnson, M.L. (1972), Professions and Power, London, Macmillan.
  67. Habermas, J. (1969), Teoria e prassi nella società tecnologica, Bari, Laterza.
  68. Herbst, P. (1974), Socio-technical system design, Tavistock Publication.
  69. Hirshorn, L. (1988), The Workplace within, Cambridge Mass, Mit Press.
  70. Kornhauser, W. (1962), Scientists in Industry, Berkeley, University Of California Press.
  71. Larson Sarfati, M. (1977), The rise of Professionalism, Berkeley, The University of California Press.
  72. Levitt, T., (1976), “Industrialization of Service”, Harvard Business Review, n. 54.
  73. Luciano, A. (a cura di) (1989), Arti Maggiori, Roma, La Nuova Italia.
  74. Mallet, S. (1971), La nuova classe operaia, Torino, Einaudi.
  75. March, J. (1965), Handbook of Organizations, Chicago, Rand Mc Nally.
  76. Marcson, S. (1960), The Scientists in American Industry, New York, Harper and Row.
  77. Merton, R.K. (1960), “Some thoughts on the Professions in America Society”, Brown University Papers, 37.

  • Famiglie migranti e minori con disabilità. Problematiche e prospettive della presa in carico Giovanni Giulio Valtolina, Nicoletta Pavesi, in MONDI MIGRANTI 3/2022 pp.61
    DOI: 10.3280/MM2022-003004
  • Futuro professionale: dal taylor- fordismo ai nuovi modi di produzione. I frantumi ricomposti, 1971-20151 Federico Butera, in STUDI ORGANIZZATIVI 2/2015 pp.155
    DOI: 10.3280/SO2014-002006
  • Il Sistema di Imprese della Cooperazione Sociale: Origini e Sviluppo dei Consorzi di Cooperative Sociali (Networking Among Social Cooperatives: Origins and Development of Consortia) Carlo Borzaga, Alberto Ianes, in SSRN Electronic Journal /2011
    DOI: 10.2139/ssrn.1793170
  • Note sulla storia dell'automazione. Dall'impatto sociale dell'automazione alla progettazione congiunta di tecnologia, organizzazione e sviluppo delle persone Federico Butera, in STUDI ORGANIZZATIVI 1/2014 pp.129
    DOI: 10.3280/SO2014-001006

Federico Butera, Service professions. Le professioni dei servizi nelle organizzazioni come fattore chiave per la competitività e contro la disoccupazione in "STUDI ORGANIZZATIVI " 2/2013, pp 91-136, DOI: 10.3280/SO2013-002004