L’utente insoddisfatto. Strategie di coping e relazione burocratica: una comparazione allo street-level.

Titolo Rivista SOCIOLOGIA DEL LAVORO
Autori/Curatori Daniela Leonardi, Rebecca Paraciani, Dario Raspanti
Anno di pubblicazione 2023 Fascicolo 2023/166
Lingua Italiano Numero pagine 20 P. 251-270 Dimensione file 258 KB
DOI 10.3280/SL2023-166011
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Keywords:street-level bureaucracy, bureaucratic relationship, policy-client conflict, comparative approach

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Daniela Leonardi, Rebecca Paraciani, Dario Raspanti, L’utente insoddisfatto. Strategie di coping e relazione burocratica: una comparazione allo street-level. in "SOCIOLOGIA DEL LAVORO " 166/2023, pp 251-270, DOI: 10.3280/SL2023-166011