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Implementing Lean in healthcare organizations: The Galliera Hospital case
Journal Title: MECOSAN 
Author/s: Federica Centauri, Marta Marsilio, Stefano Villa, Francesco Nicosia 
Year:  2016 Issue: 100 Language: Italian 
Pages:  29 Pg. 27-55 FullText PDF:  23844 KB
DOI:  10.3280/MESA2016-100003
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The current study aims to enhance research on Lean applied to healthcare by identifying and categorizing the organizational factors that play a relevant role in successful and sustainable Lean change initiatives within healthcare organizations. A comprehensive literature review was conducted and a case study approach was then applied. In light of the evidence collected, the implementation of Lean in a healthcare organization requires integrated and coordinated actions along seven broad categories of organizational factors: integration between improvement program and organizational strategy; engagement of staff and management commitment; change management and organizational culture; availability of resources and organizational set-up; process-driven organization; information systems; physical layout and spaces.
Keywords: Lean, health care, organizational change, continuous improvement.

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Federica Centauri, Marta Marsilio, Stefano Villa, Francesco Nicosia, Implementing Lean in healthcare organizations: The Galliera Hospital case in "MECOSAN" 100/2016, pp. 27-55, DOI:10.3280/MESA2016-100003


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