Changes in performance measurement and evaluation systems in the multistakeholder context of teaching hospitals: theoretical propositions and empirical evidence

Journal title MANAGEMENT CONTROL
Author/s Antonio Leotta, Daniela Ruggeri
Publishing Year 2012 Issue 2012/3
Language Italian Pages 24 P. 63-86 File size 128 KB
DOI 10.3280/MACO2012-003004
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

Given the growing attention to changes in performance measurement and evaluation systems in healthcare contexts, the present study aims at improving our understanding of such processes within teaching hospitals, examining how managerial and health-professional logics contribute to these changes. In the theoretical part of the study we analyse teaching hospitals as multistakeholder contexts. Particularly, we propose a theoretical approach that represents changes as dialectical phenomena so as to explain how the interaction among influential stakeholders (representing managerial and professional logics) affects changes in performance measurement and evaluation systems. The empirical part of the paper is devoted to a case-study focused on changes in performance measurement and evaluation systems in a Sicilian teaching hospital. The empirical analysis aims at examining the observed changes in the light of the theoretical framework proposed, emphasizing the interactions among the logics that characterize the teaching hospital context.

Keywords: Stakeholder, performance, healthcare

  • L'introduzione di un sistema di prezzi di trasferimento. Il caso dell'Azienda Ospedaliero-Universitaria Pisana Luca Del Bene, Antonello De Vito, Carlo Milli, Fabio Guarracino, in MANAGEMENT CONTROL 2/2018 pp.35
    DOI: 10.3280/MACO2018-002003
  • Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio Francesco Capalbo, Adelaide Ippolito, Margherita Smarra, Marco Sorrentino, in MANAGEMENT CONTROL 1/2023 pp.119
    DOI: 10.3280/MACO2023-001006

Antonio Leotta, Daniela Ruggeri, I cambiamenti nei sistemi di misurazione e valutazione manageriale nelle aziende ospedaliere universitarie come contesti multi-stakeholder: proposizioni teoriche ed evidenze empiriche in "MANAGEMENT CONTROL" 3/2012, pp 63-86, DOI: 10.3280/MACO2012-003004