Tra risposte protocollate e «social sensing». L’uso dei social media per la comunicazione d’emergenza nelle istituzioni locali italiane

Journal title SOCIOLOGIA E RICERCA SOCIALE
Author/s Francesca Comunello, Simone Mulargia
Publishing Year 2017 Issue 2017/112
Language Italian Pages 27 P. 111-137 File size 269 KB
DOI 10.3280/SR2017-112006
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

  1. L. Austin, B.F. Liu, Y. Jin (2012), «How Audiences seek out Crisis Information: Exploring the Social-mediated Crisis Communication Model», Journal of Applied Communication Research, 40 (2), pp. 188-207.
  2. N. Baym (2010), Personal Connections in the Digital Age, Cambridge, Polity Press.
  3. U. Beck (1999), World Risk Society, Cambridge, Polity Press; tr. it., La società globale del rischio, Asterios, Trieste, 2001.
  4. L. Bode, E.K. Vraga (2015), «In Related News, that was Wrong: The Correction of Misin-formation Through Related Stories Functionality in Social Media», Journal of Communi-cation, 65 (4), pp. 619-38.
  5. d. boyd, N. Ellison (2007), «Social Network Sites: Definition, History, and Scholarship», Journal of Computer-Mediated Communication, 13 (1), pp. 210-30,
  6. A. Burns, H. Moe (2014), «Structural Layers of Communication on Twitter», in K. Weller, A. Bruns, J. Burgess, M. Mahrt, C. Puschmann (eds.), Twitter and Society, Peter Lang, New York.
  7. I. Burton, R. Kates (1964), «The Perception of Natural Hazards in Resource Management», Natural Resource Journal, 3, pp. 412-41.
  8. I. Burton, R. Kates, G. White (1978), The Envirorments as Hazard, New York, Oxford Uni-versity Press.
  9. L. J. Carr (1932) «Disaser and the Sequence-pattern Concept of Social Change» American Journal of Sociology, 38, pp. 207-18.
  10. B. Cattarinussi, C. Pelanda (a c. di) (1981), Disastro e azione umana: introduzione multidi-sciplinare allo studio del comportamento sociale in ambienti estremi, Milano, Fran-coAngeli.
  11. C.A. Chandessais (1975), Comportements associés aux catastrophes, Paris, Inst. Internat. du feu, centre d’études psychologiques des sinistres et de leur prévention.
  12. F. Comunello (a c. di) (2014), Social media e comunicazione d’emergenza, Milano, Guerini e Associati.
  13. F. Comunello, S. Mulargia, L. Parisi (2016), «The “Proper” Way to spread Ideas through Social Media: Exploring the Affordances and Constraints of Different Social Media Platforms as Perceived by Italian Activists», The Sociological Review, 64 (3), pp. 515-32.
  14. A. Crowe (2012), Disasters 2.0: The Application of Social Media Systems for Modern Emer-gency Management, Boca Raton (FL), Crc Press.
  15. R.R. Dynes (1970), Organized Behavior in Disaster, Lexington (MA), Heath-Lexington Books.
  16. F. Faccioli (2000), Comunicazione pubblica e cultura del servizio, Roma, Carocci.
  17. F. Faccioli (2016), «Comunicazione pubblica e media digitali: la prospettiva del public enga-gement», Problemi dell’informazione, 1, pp. 13-36, DOI: 10.1445/82960
  18. M. Farinosi, A. Micalizzi (a c. di) (2013), Netquake. Media digitali e disastri naturali, Fran-coAngeli, Milano.
  19. J.D. Fraustino, B. Liu, Y. Jin (2012), «Social Media use during Disasters: A Review of the Knowledge Base and Gaps», in Final Report to Human Factors/Behavioral Sciences Di-vision, Science and Technology Directorate, College Park (MD), US Department of Homeland Security.
  20. N.A. Giacobe, P.J. Soule (2014), «Social Media for the Emergency Manager in Disaster Plan-ning and Response», Proceedings of the 11th International Iscram Conference, University Park (PA), USA, -- http://www.iscram.org/legacy/ISCRAM2014/papers/p68.pdf.
  21. G. Gianturco (2005), L’intervista qualitativa, Milano, Guerini.
  22. K. Hewitt (1998), Excluded Perspectives in the Social Construction of Disaster, in E.L. Quar-antelli (ed.), What is a Disaster?, London, Routledge.
  23. S.R. Hiltz, J.A. Kushma, L. Plotnick (2014), «Use of Social Media by US Public Sector Emer-gency Managers: Barriers and Wish lists», Proceedings of the 11th International Iscram Conference, University Park (PA), USA, -- http://www.iscram.org/legacy/ISCRAM2014/ pa-pers/p11.pdf.
  24. A. Hughes, L.A. St. Denis, L. Palen, K.M. Anderson. (2014), «Online Public Communication by Police & Fire Services during the 2012 Hurricane Sandy», Proceedings of Chi 2014, Toronto (ON), Canada, --http://www.amandaleehughes.com/HughesStDenisPalen Ander-sonPoliceFireSandy.pdf.
  25. H. Jenkins (2006), Convergence Culture: Where Old and New Media Collide, New York, New York University Press; tr. it, Cultura convergente, Milano, Apogeo, 2007.
  26. L.M. Killian (1954), «Some Accomplishments and Some Needs in Disaster Study», Journal of Social Issues, 10, pp. 66-72.
  27. G.A. Kreps (1998), Disaster as Systemic Event and Social Catalyst: A Clarification of the Subject Matter, in E.L. Quarantelli (ed.), What is a Disaster?, London, Routledge.
  28. B.F. Liu, J.D. Fraustino, Y. Jin (2015), «How Disaster Information Form, Source, Type, and Prior Disaster Exposure Affect Public Outcomes: Jumping on the Social Media Band-wagon?», Journal of Applied Communication Research, 43 (1), pp. 44-65.
  29. M. Lombardi (2005), Comunicare nell’emergenza, Milano, Vita e Pensiero.
  30. A. Lovari (2016), «Comunicatori pubblici dietro la timeline. La sfida dei social media tra nuove competenze professionali e vecchie resistenze al cambiamento», Problemi dell’in-formazione, 1, pp. 61-86, DOI: 10.1445/82962
  31. N. Luhmann (1991), Soziologie des Risikos, Berlin, De Gruyter; tr. it., Sociologia del rischio, Bruno Mondadori, Milano, 1996.
  32. P. Mancini (2002), Manuale di comunicazione pubblica, Roma-Bari, Laterza.
  33. D. S. Mileti (1975), Responce to the Unlikely, in D.S. Mileti, T.E. Drabek, J.E. Haas (eds.), Human Systems in Extreme Environments: A Sociologial Perspective, Boulder, University of Colorado.
  34. G. Neubaum, L. Rösner, A.M. Rosenthal-von der Pütten, N.C. Krämer (2014), «Psychosocial Functions of Social Media Usage in a Disaster Situation: A Multi-methodological Ap-proach», Computers in Human Behavior, 34, pp. 28-38,
  35. D. Norman (2013), The Design of Everyday Things: Revised and Expanded Edition, New York (NY), Basic Books.
  36. L. Palen, S.B. Liu (2007), «Citizen Communications in Crisis: Anticipating a Future of Ict-Supported Public Participation», Proceedings of the Chi 2007 Conference, April 28-May 3 2007, San Jose (CA).
  37. C. Pelanda (1981), Fasi acute del disastro: minaccia e allarme, impatto e reazione immediata. Una prospettiva sociologica, in B. Cattarinussi, C. Pelanda (a c. di) Disastro e azione umana: introduzione multidisciplinare allo studio del comportamento sociale in ambienti estremi, Milano, FrancoAngeli.
  38. R.W. Perry (2007), What is a Disaster?, in H. Rodríguez, E.L. Quarantelli, R.R. Dynes (eds.), Handbook of Disaster Research, New York, Springer Science+Business Media.
  39. L. Plotnick, S.R. Hiltz, J.A. Kushma, A. Tapia (2015), «Red Tape: Attitudes and Issues Related to Use of Social Media by US County-Level Emergency Managers», Proceedings of the 2015 Iscram Conference, Kristiansand, Norway,-- http://iscram2015.uia.no/wp-content/uploads/2015/05/8-f.pdf.
  40. L. Potts (2013), Social Media in Disaster Response: How Experienced Architects can build for Participation, Abingdon, Routledge.
  41. E.L. Quarantelli (1982), «General and Particular Observations on Sheltering and Housing in American Disaster», Disasters, 6, pp. 277-81.
  42. E.L. Quarantelli (1988), «Disaster Crisis Management: A Summary of Research Findings», Journal of Management Studies, 25, pp. 373-85.
  43. E. L. Quarantelli (1991), Lessons from Research: Findings on Mass Communication Sy¬stems Behavior in the Pre, Trans and Post Impact Periods, Newark (DE), University of Delware, Disaster Research Center.
  44. E.L. Quarantelli (2000), Disaster Research, in E. Borgatta, R. Montgomery (eds.), Encyclo-pedia of Sociology, New York, Macmillian.
  45. E.L. Quarantelli (2005), A Social Science Research Agenda for the Disasters of the 21st Cen-tury, in R.W. Perry, E.L. Quarantelli (eds.), What is a Disaster? New Answers to Old Questions, Philadelphia, Xlibris.
  46. H. Rodriguez, E.L. Quarantelli, R.R. Dynes (eds.) (2007a), Handbook of Disaster Research, New York, Springer.
  47. H. Rodríguez, E.L. Quarantelli, R.R. Dynes (2007b), Editors’ Introduction, in H. Rodríguez, E.L. Quarantelli, R.R. Dynes (eds.), Handbook of Disaster Research, New York, Springer.
  48. S. Rolando (2014), Comunicazione, poteri e cittadini, Milano, Egea.
  49. C. Rossi (2015), Triangolazione metodologica e qualità del dato. Uno studio di caso, Milano, FrancoAngeli.
  50. J. Scanlon (2007), Unwelcome Irritant or Useful Ally? The Mass Media in Emergencies, in H. Rodríguez, E.L. Quarantelli, R.R. Dynes (eds.), Handbook of Disaster Research, New York, Springer Science+Business Media.
  51. T. Shibutani (1966), Improvised News: A Sociological Study of Rumor, Indianapolis, The Bobbs-Merrill Company.
  52. G. Sjoberg (1962), Disasters and Social Change, in G. Baker, D. Chapman (eds.), Man and Society in Disaster, New York, Basic Books.
  53. L. Solito (2014), «Tra cambiamenti visibili e immobilismi opachi: la comunicazione pubblica in Italia», Sociologia della comunicazione, 48, pp. 100-18, 10.3280/SC2014-048010.
  54. L. Solito, S. Splendore (2016), «Introduzione», Problemi dell’informazione, 1, pp. 3-12, DOI: 10.1445/82959
  55. K. Starbird, L. Palen (2011) «“Voluntweeters”: Self-Organizing by Digital Volunteers in Times of Crisis», Proceedings of Chi 2011, Vancouver, Canada.
  56. P. Susman, P. O’Keefe, B. Wisner (1983), Global Disasters, a Radical Interpretation, in K. Hewitt (ed.) Interpretations of Calamity, Boston, Allen and Unwin.
  57. J. Sutton, E.S. Spiro, B. Johnson, S. Fitzhugh, B. Gibson, C.T. Butts (2014), «Warning Tweets: Serial Transmission of Messages during the Warning Phase of a Disaster Event», Information, Communication & Society, 17 (6), pp. 765-87, DOI: 10.1080/1369118X.2013.862561
  58. J. Van Dijk (2005), The Deepening Divide. Inequality in the Information Society, Thousand Oaks (CA), Sage Publications.
  59. A. Wallace (1956), Human Behavior in Extreme Situations, Washington DC, National Research Council, National Academy of Sciences.
  60. K. Weller, A. Bruns, J, Burgess, M. Mahrt, C. Puschmann (eds.) (2014), Twitter and Society, New York, Peter Lang.
  61. D.E. Wenger (1978), Community Response to Disaster: Functional and Structural Alterations, in E.L. Quarantelli (ed.), Disasters: Theory and Research, London, Sage.
  62. C. White (2012), Social Media, Crisis Communication and Emergency Management: Le-veraging Web 2.0 Technologies, Crc Press, Boca Raton (FL).

  • Digital Services in Crisis, Disaster, and Emergency Situations Marica Spalletta, Dario Fanara, Paola De Rosa, pp.221 (ISBN:9781799867050)
  • Research Anthology on Managing Crisis and Risk Communications Marica Spalletta, Dario Fanara, Paola De Rosa, pp.308 (ISBN:9781668471456)

Francesca Comunello, Simone Mulargia, Tra risposte protocollate e «social sensing». L’uso dei social media per la comunicazione d’emergenza nelle istituzioni locali italiane in "SOCIOLOGIA E RICERCA SOCIALE " 112/2017, pp 111-137, DOI: 10.3280/SR2017-112006