The effect of demographic variables on the assessment of cooperation and objectivity of the teaching process of higher education institutions

Journal title CADMO
Author/s Maja S. Vukadinovic, Natasa Papic-Blagojevic, Ana Jovicic Vukovic
Publishing Year 2023 Issue 2022/2 Language English
Pages 13 P. 72-84 File size 201 KB
DOI 10.3280/CAD2022-002005
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

Keywords: demographic variables, cooperation, objectiveness, students, teaching process, higher education institutions.

  1. Angell, R.J., Heffernan, T.W., Megicks, P. (2008), “Service quality in postgraduate education”, Quality Assurance in Education, 16 (3), pp. 236-254.
  2. Arambewela, R., Hall, J. (2006), “A comparative analysis of international education satisfaction using servqual”, Journal of Service Research, 6, July, pp. 141-163.
  3. Barnes, B. R. (2006), “Analysing service quality: the case of postgraduate Chinese stu- dents”, Total Quality Management and Business Excellence, 18 (3), pp. 313-331.
  4. Boring, A. (2017), “Gender biases in student evaluations of teaching”, Journal of Public Economics, 145, pp. 27-41.
  5. Briton, N., Hall, J. (1995), “Beliefs about female and male nonverbal communica- tion”, Sex Roles, 32, pp. 79-90.
  6. Chua, C. (2004, July), Perception of quality in higher education. In Proceedings of the Australian universities quality forum. Melbourne: AUQA Occasional Publi- cation, pp. 1-7.
  7. Ćukušić, M., Garača, Ž. & Jadrić, M. (2014), “Odrednice i pokazatelji uspješnosti visokih učilišta u Hrvatskoj”, Društevan istraživanja, 23 (2), pp. 233-257.
  8. De Oliveira, O.J.D.E., Ferreira, E.C. (2009), Adaptation and application of the SERVQUAL scale in higher education. In Proceedings of POMS 20th Annual Conference, Orlando, pp. 1-20.
  9. Donaldson, B., McNicholas, C. (2004), “Understanding the postgraduate educa- tion market for UK­based students: a review and empirical study”, International Journal of Nonprofit and Voluntary Sector Marketing, 9 (4), pp. 346-360.
  10. Faganel, A. (2010), “Quality perception gap inside the higher education institution”, International Journal of Academic Research, 2 (1), pp. 213-215.
  11. Faraz, A. (2014), “Exploring Perceptions of University Students Pertaining to Grades over Knowledge and Skills”, Journal of Education and Educational De- velopment, 1 (2), pp. 101-115,
  12. Fabes, R.A., Martin, C.L. (1991), “Gender and age stereotypes of emotionality”, Personality and Social Psychology Bulletin, 17, pp. 532-540.
  13. Fischer, A.H. (1993), “Sex differences in emotionality: Fact or stereotype?”, Femi- nism Psychology, 3, pp. 303-318.
  14. Gallifa, J., Batallé, P. (2010), “Student perceptions of service quality in a multi­ campus higher education system in Spain”, Quality Assurance in Education, 18 (2), pp. 156-170.
  15. Gross, J.J. (Ed) (2007), Handbook of emotion regulation. New York: Guilford.
  16. Healey, R.L. (2012), “The power of debates? Reflections on their potential for ge- ography in higher education: teaching for social transformation through debate”, Journal of Geography in Higher Education, 36 (2), pp. 239-25.
  17. Healey, M., Flint, A., Harrington, K. (2014), Engagement through partnership: stu- dents as partners in learning and teaching in higher education. York: Higher Education Academy, -- ment-through-partnership students partners-learning-and-teaching-higher.
  18. Healey, M., Healey R.L. (2019), Students as partners guide: Student engagement through partnership. York: Advance HE, -- https://www. and-views/student-engagement-throughpartnership.
  19. Hess, U., Senécal, S., Kirouac, G., Herrera, P., Philippot, P., Kleck, R.E. (2000), “Emotional expressivity in men and women: Stereotypes and self­perceptions”, Cognition & Emotion, 14, pp. 609-642.
  20. Jevremov, T., Lungulov, B., Dinić, B. (2016), “Zadovoljstvo studenata kvalitetom nastave: efekti godine studija i akademskog postignuća”, Nastava i vaspitanje, 65, pp. 491-508.
  21. Kinchin, I.M. (2014), “Concept mapping as a learning tool in higher education: A critical analysis of recent reviews”, The Journal of Continuing Higher Educa- tion, 62 (1), pp. 39-49, https://10.1080/07377363.2014.872011.
  22. Kourgiantakis, T., Sewell, K.M., Bogo, M. (2019), “The Importance of Feedback in Preparing Social Work Students for Field Education”, Clinical Social Work Journal, 47, pp. 124-133,
  23. Legčević, J. (2009), “Quality gap of educational services in viewpoints of students”, Ekonomska misao i praksa, 18 (2), pp. 279-298.
  24. McRae, K., Ochsner, K.N., Mauss, I.B., Gabrieli, J., Gross, J.J. (2008), “Gender Differences in Emotion Regulation: An fMRI Study of Cognitive Reapprais- al”, Group processes & intergroup relations: GPIR, 11 (2), pp. 143-162, DOI: 10.1177/1368430207088035
  25. Moore, D.S., McCabe, G.P., Alwan, L.C., Craig, B.A., Duckworth, W.M. (2011), The Practice of Statistics for Business and Economics. New York: Palgrave Mac- Millan, 3rd ed.
  26. Newbold, P., Carlson, W.L., Thorne, B. (2003), Statistics for Business and Economics. New Jersey: Upper Saddle River, Prentice Hall, 5th ed.
  27. Papić­Blagojević, N., Vukadinović, M., Jovičić Vuković, A. (2022), “Factor struc- ture of the effectiveness of the teaching process in higher education institutions – The perception of students”, Economics Theory and Practice, 15 (3), pp. 1-12.
  28. Pounder, J.S. (1999), “Organisational effectiveness in higher education: Managerial implications of a Hong Kong study”, Educational Management Administration & Leadership, 27 (4), pp. 389-400, DOI: 10.1177/0263211255X990274006
  29. Rajapriya, M., Kumar, N. (2017), “Effectiveness of mind mapping in higher edu- cation”, International Journal of Civil Engineering and Technology, 8 (4), pp. 975­998, -- asp?JType=IJCIET&VType=8 &IType=4.
  30. Rosa, M.J., Amaral, A. (2007), A self-assessment of HEIs from the perspective of the EFQM excellence model. In D.F. Westerheijden, B. Stensaker, M.J. Rosa (Eds), Quality assurance in higher education. Dordrecht: Springer, str. 181-207.
  31. Rózsa, Z. (2010), Adaptation of the SERVQUAL scale in Sempa Bratislava. In Iternational Scientific Conference Management, Krusevac (Serbia), pp. 17-18.
  32. Schinske, J., Tanner, K. (2014), “Teaching More by Grading Less (or Differently)”, CBE Life Sciences Education, 13 (2), pp. 159-166,
  33. Sherry, C., Bhat, R., Beaver, B., Ling, A. (2004), Students as customers: The ex- pectations and perceptions of local and international students. In Transforming Knowledge into Wisdom, Proceedings of the 27th HERDSA Annual Conference. Miri, Sarawak: Higher Education Research and Development Society of Aus- tralasia.
  34. Shields, S.A. (2003), Speaking from the heart: Gender and the social meaning of emotion. New York: Cambridge University Press.
  35. Sultan, P., Wong, H.Y. (2011), “Service quality in a higher education context: ante- cedents and dimensions”, International Review of Business Research Papers, 7 (2), pp. 11-20.
  36. Stodnick, M., Rogers, P. (2008), “Using SERVQUAL to measure the quality of the classroom experience”, Decision Sciences Journal of Innovative Education, 6 (1), pp. 115-133.
  37. Subotić, J., Gajić, O., Lungulov, B. (2011), Kvalitet visokog obrazovanja u društvu znanja: mogućnosti i perspektive. Tematski zbornik radova XVII međunarodnog naučnog skupa Tehnologija kultura i razvoj, Udruženje “Tehnologija i društvo”, Institut “Mihajlo Pupin”, Centar za istraţivanje razvoja nauke i tehnologije, Beograd i Ekonomski fakultet Subotica.
  38. Westerheijden, D.F. (2007), States and Europe and quality of higher education. In
  39. D.F. Westerheijden, B. Stensaker, M.J. Rosa (Eds), Quality assurance in higher education. Dordrecht: Springer, str. 73-98.
  40. Yea, K. (2019), Interactive techniques, -- documents/hand-out-interactive-techniques.pdf.
  41. Zafiropoulos, C., Vrana, V. (2008), “Service quality assessment in a Greek higher education institute”, Journal of Business Economics and Management, 9 (1), pp. 33-45.

Maja S. Vukadinovic, Natasa Papic-Blagojevic, Ana Jovicic Vukovic, The effect of demographic variables on the assessment of cooperation and objectivity of the teaching process of higher education institutions in "CADMO" 2/2022, pp 72-84, DOI: 10.3280/CAD2022-002005