Journal title MANAGEMENT CONTROL
Author/s Valeria Cataldo
Publishing Year 2015 Issue 2015/3 Language Italian
Pages 26 P. 23-48 File size 121 KB
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The Relational control is exerted within partnership of economic operators with different legal status, which are complementary in organization and production. Its aim is the efficient and effective use of resources by the partnership. This research aims first of all to describe briefly a managerial control system (formed by formal and informal mechanisms, instruments used ex ante, in itinere, ex-post) to exert the relational or inter-organizational control, and then to check, through a survey, the use of this kind of inter-organizational control system within a sample of 249 Destination Management Organization (DMO) existing in 31 different world countries. The main research questions is: "Does the sample of DMOs use an interorganizational system control towards their partners"? If yes, the research explores the mechanisms and instruments used by DMOs at the moment or that will be used in the middle term; if not, the research explores the conceptual and/or economic obstacles that prevent or delay their implementation.
Keywords: Relational control, Destination, Destination Management Organization.
Valeria Cataldo, Il controllo relazionale nelle destinazioni Turistiche: alcune evidenze empiriche in "MANAGEMENT CONTROL" 3/2015, pp 23-48, DOI: 10.3280/MACO2015-003003