The service innovation challenge

Titolo Rivista MERCATI & COMPETITIVITÀ
Autori/Curatori Roberta Sebastiani
Anno di pubblicazione 2015 Fascicolo 2015/2
Lingua Inglese Numero pagine 6 P. 7-12 Dimensione file 590 KB
DOI 10.3280/MC2015-002001
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più clicca qui

Anteprima articolo

FrancoAngeli è membro della Publishers International Linking Association, Inc (PILA)associazione indipendente e non profit per facilitare (attraverso i servizi tecnologici implementati da CrossRef.org) l’accesso degli studiosi ai contenuti digitali nelle pubblicazioni professionali e scientifiche

  1. Agarwal R., Selen, W. (2009). Dynamic capability building in service value networks for achieving service innovation. Decision sciences, 40 (3): 431-475, DOI: 10.1111/j.15405915.2009.00236.x
  2. Carlborg P., Kindström D., Kowalkowski C. (2014). The evolution of service innovation research: a critical review and synthesis. The Service Industries Journal, 34: 5, 373-398, DOI: 10.1080/02642069.2013.780044
  3. de Jong J.P.J., Vermeulen P.A.M. (2003). Organizing successful new service development: a literature review. Management Decision, 41 (9): 844-858, DOI: 10.1108/00251740310491706
  4. Edvardsson B., Tronvoll B., Gruber T. (2011). Expanding Understanding of Service Exchange and Value Co-Creation: A Social Construction Approach. Journal of the Academy of Marketing Science, 39 (2): 327-339, DOI: 10.1007/s117470100200y
  5. Gallouj F., Savona M. (2009). Innovation in Services: A Review of the Debate and a Research Agenda. Journal of Evolutionary Economics, 19 (2): 149–172, DOI: 10.1007/s0019100801264
  6. Gallouj F., Weinstein O. (1997). Innovation in Services. Research Policy, 26 (4-5): 537-556, DOI: 10.1016/S00487333(97)000309
  7. Gustafsson A., Johnson M.D. (2003). Competing in a Service Economy: How to Create a Competitive Advantage through Service Development and Innovation. San Francisco, CA: Jossey-Bass.
  8. Lusch R.F., Nambisan S. (2015). Service Innovation; A Service-Dominant Logic Perspective. MIS Quarterly, 39 (1): 155-175.
  9. Lusch R.F., Vargo S.L. (2014). Service-Dominant Logic: Premises, Perspectives, Possibilities. Cambridge, UK: Cambridge University Press.
  10. Metcalfe S., Miles I. (eds) (2000). Innovation Systems in the Service Economy. Dordrecht: Kluwer.
  11. Normann R. (2001). Reframing Business: When the Map Changes the Landscape. Chichester: Wiley.
  12. Ordanini A., Parasuraman A. (2011). Service innovation viewed through a servicedominant logic lens: a conceptual framework and empirical analysis. Journal of Service Research, 14 (1): 3-23, DOI: 10.1177/1094670510385332
  13. Prahalad C.K., Ramaswamy V . (2004). The Future of Competition: Co-creating Unique Value with Customers. Boston, MA: Harvard Business School Press.
  14. Rubalcaba L., Michel S., Sundbo J., Brown S. W., Reynoso J. (2012). Shaping, Organizing, and Rethinking Service Innovation: a Multidimensional Framework. Journal of Service Management, 23 (5): 696-715, DOI: 10.1108/09564231211269847
  15. Sundbo J., Gallina A., Serin G., Davis J. (eds) (2006). Contemporary Management of Innovation: Are we asking the right questions?. Basingstoke: Palgrave Macmillan.
  16. Tether B.S., Howells J. (2007). Changing understanding of innovation in services: from technology adoption to complex complementary changes to technologies, skills and organisation, DTI Occasional Paper No. 9. Innovation in Services, London: Department of Trade and Industry. Vargo S.L., Lusch R.F. (2008). Service–dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36 (1): 1-10, DOI: 10.1007/s1174700700696
  17. Vargo S.L., Lusch R.F. (2011). It’s all B2B...and beyond: Toward a systems perspective of the market. Industrial Marketing Management, 40 (2): 181-187, DOI: 10.1016/j.indmarman.2010.06.026.
  18. Vargo S.L., Maglio P.P., Akaka M.A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26: 145-152, DOI: 10.1016/j.emj.2008.04.003
  19. Witell L., Anderson L., Brodie R., Colurcio M., Edvardsson B., Kristensson Per., Lervik-Olsen L., Sebastiani R., Wallin Andreassen T. (2015). Exploring dualities of service innovation: Implications for service research. Journal of Services Marketing. Forthcoming.

Roberta Sebastiani, The service innovation challenge in "MERCATI & COMPETITIVITÀ" 2/2015, pp 7-12, DOI: 10.3280/MC2015-002001