Le microstrutture dei call e contact center: organizzazione, tecnologia e formazione

Journal title FOR Rivista per la formazione
Author/s Maurizio Mesenzani
Publishing Year 2008 Issue 2008/76
Language Italian Pages 6 P. 22-27 File size 46 KB
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Maurizio Mesenzani, Le microstrutture dei call e contact center: organizzazione, tecnologia e formazione in "FOR Rivista per la formazione" 76/2008, pp 22-27, DOI: