Un'analisi delle esperienze di servizio soddisfacenti attraverso la critical Incident Technique

Journal title MERCATI E COMPETITIVITÀ
Author/s Pierre Eiglier, Sylvie Llosa, Chiara Orsingher
Publishing Year 2006 Issue 2006/2 Language Italian
Pages 22 P. File size 127 KB
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Pierre Eiglier, Sylvie Llosa, Chiara Orsingher, Un'analisi delle esperienze di servizio soddisfacenti attraverso la critical Incident Technique in "MERCATI E COMPETITIVITÀ" 2/2006, pp , DOI: