Formal and informal communication in Public Administrations

Author/s Simona Viola, Stefano Ruggieri
Publishing Year 2015 Issue 2015/3
Language Italian Pages 14 P. 130-143 File size 78 KB
DOI 10.3280/SA2015-003010
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

Public Administrations are organizations characterized by a high level of complexity. Drive communication processes is not often easy. In recent years much attention has been paid towards the process of informal communication, which, especially with the advent of Information and Communication Technologies (IC&T). These are joining and increasingly replacing the "old" formal communications. It is especially the advent of digitization within the Public Administration and the dissemination of information consumption on a large scale, used by employees even after hours of work, to have facilitated this type of communications. The objective of this paper is to show, through some concrete use cases, the advantages of using IC&T and informal communication in Public Administrations.

Keywords: Formal communication - informal communication - public organizations

  1. Bennato D. (2011). Sociologia dei media digitali. Bari: Laterza.
  2. Benvenuti F. (2006). Funzione amministrativa, procedimento, processo. Scritti Giuridici, II: 1117-1140.
  3. Boyd D.M., Ellison N.B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13, 1: 210-230. DOI: 10.1111/j.1083-6101.2007.00393.x.BrunerJ.S.(1992).Laricercadelsignificato.Torino:BollatiBoringhieri
  4. Cartwright S., Cooper G.L. (2009). The Oxford Handbook of Organizational Well-Being. Oxford: Oxford University Press.
  5. Cerruti M., Corino E., Onesti C. (a cura di) (2011). Formale e informale. La variazione di registro nella comunicazione elettronica. Roma: Carocci.
  6. Chen Y.C., Chi S.C.S., Friedman R. (2013). Do more hats bring more benefits? Exploring the impact of dual organizational identification on work-related attitudes and performance. Journal of Occupational and Organizational Psychology, 86, 3: 417-434. DOI: 10.1111/joop.12017
  7. Cipolla C., Cremonini F. (a cura di) (2000). Colleghi. Uomini e donne nei luoghi di lavoro. Milano: FrancoAngeli.
  8. Cunningham D.J. (1991). Assessig Consrtruction and Constructioning Assessment: a Dialogue. Educational Technology, 31, 5: 38-45.
  9. D’Amico R. (a cura di) (2006). L’analisi della Pubblica Amministrazione. Teorie, concetti e metodi. Vol. I. La Pubblica Amministrazione e la sua scienza. Milano: Angeli.
  10. Damascelli N. (1989). Comunicazione e management. Milano: Angeli.
  11. Damascelli N., Bosotti C. (2003). Comunicazione e management: introduzione alla comunicazione organizzativa. Milano: FrancoAngeli.
  12. Ducci G. (2007). Pubblica amministrazione e cittadini: una relazionalità consapevole. Milano: Angeli.
  13. Duffy T.M., Jonassen D.H. (1992). Constructivism and the Tecnology of Instruction. Hillsdale (NJ): Erlbaum.
  14. Federici C., Federici R. (a cura di) (2004). Elementi sociologici della comunicazione nella società postmoderna. Perugia: Morlacchi editore.
  15. Henttonen K., Johanson J.E., Janhonen M. (2014). Work-team bonding and bridging social networks, team identity and performance effectiveness. Personnel Psychology, 43, 3: 330-349. DOI: 10.1108/PR-12-2011-018
  16. Jaques E. (1978). Lavoro, creatività e giustizia sociale. Torino: Boringhieri.
  17. Johnson W.C. (2014). Public Administration. Partnership in Public Service. Long Grove, Illinois: Waveland.
  18. Leavitt H.I. (1976). Some effects of certain communication patterns upon performance. Journal of abnormal and social psychology, 46: 38-50.
  19. Lévy P. (1994). L’Intelligence collective. Pour une anthropologie du cyberespace. Paris: La Découverte, Paris (tr. it. L’intelligenza collettiva. Per un’antropologia del cyberspazio. Milano: Feltrinelli).
  20. Penso Doria G. (2011). Albo online: serve la firma digitale. Firenze: Altalex online.
  21. Maioli C., Rabbito C. (2005). La digitalizzazione della Pubblica Amministrazione, nuove risorse in rete. Firenze: Altalex online.
  22. Merril, M.D. (1991). Constructivism and Instructional Design. In: Duffy T.M., Jonassen D.H. (1992).
  23. Constructivism and the Tecnology of Instruction. Hillsdale (NJ): Erlbaum.
  24. Micom G. (1985). Comunicazione e organizzazione nelle imprese. Milano: Angeli
  25. Natalini, A. (2002). Le semplificazioni amministrative. Bologna: il Mulino.
  26. Parsons T. (1965). Social Structure and Personality. London: Free Press.
  27. Peirò J.M., Melià J.L. (2003). Formal and Informal Interpersonal Power in Organisations: Testing a Bifactorial Model of Power in Role-sets. Applied Psychology, 52, 1: 14-35. DOI: 10.1111/1464-0597.00121
  28. Pettigiani M.G., Sica S. (2003). La comunicazione interumana. Milano: FrancoAngeli.
  29. Sandri L. (1967). L’archivistica. RAS, XXVII/2-3: 410-429.
  30. Tessarolo M. (2005). La comunicazione nelle organizzazioni. In: Gabassi G. (a cura di), Psicologia, lavoro, organizzazione. Milano: FrancoAngeli.
  31. Troester C., Mehra A., van Knippenberg D. (2014). Structuring for team success: The interactive effects of network structure and cultural diversity on team potency and performance. Organizational Behavior and Human Decision Processes, 124, 2: 245-255. DOI: 10.1016/j.obhdp.2014.04.003

Simona Viola, Stefano Ruggieri, Le nuove tecnologie al servizio della comunicazione formale e informale all’interno dell’amministrazione pubblica in "RIVISTA TRIMESTRALE DI SCIENZA DELL’AMMINISTRAZIONE" 3/2015, pp 130-143, DOI: 10.3280/SA2015-003010