LIBRI DI TONINO PENCARELLI

Il volume affronta il tema delle destinazioni di benessere (wellness destination) intese come sistemi territoriali in grado di allestire prodotti turistici ad alto contenuto esperienziale, al fine di soddisfare i bisogni crescenti di benessere espressi dalla domanda turistica mondiale. Un libro per manager, consulenti, policy maker, studiosi e studenti in cerca di idee e spunti utili per una maggiore consapevolezza dell’importanza del “benessere” nell’ambito turistico internazionale e nazionale.

The experiential perspective has become the primary lens adopted in the current economic and managerial literature. In recent years, the marketing literature has recognized the importance of the contributions of consultancy work on the Experience Economy, Experiential Marketing, and Customer Experience Management.This work defines the experiential approach as the managerial tool that puts the customer experience (CE) at the center of a company’s decision-making processes. It also recognizes that experiential management studies constitute a rich and important research field, but one that has not yet been clearly defined or characterized.Moreover, this paper describes the evolution of the state of the art of the experiential approach and outlines possible future developments.To this end, a systematic review of the literature is offered in order to make the review process both transparent and reproducible. It is built on the articles published in the SciVerse Scopus database up until December 2018. To answer the research questions, a bibliometric analysis of the citations in the database itself is conducted and an inductive content analysis undertaken, by studying the database in the keywords sections through T-Lab software. Using keywords to identify the subject of published articles, a content analysis (co-word analysis) serves to determine the main experiential approach adopted as well as the principal sectors (e.g. food, tourism, events, etc.) in which the various experiential approaches have been applied.This study is a first attempt at quantitative measurement of the diffusion of experiential marketing and management concepts in academic literature. While acknowledging the need for further qualitative studies, the analysis provides insight on the main experiential approaches adopted and points to the need for a theoretical framework able to coherently synthesize them.

When conducting activities on social media (SM), with strategies related to business aims, it is necessary to monitor the activity over time in order to improve the actions taken. This paper aims to provide a theoretical proposal of measurement framework, based on those analyzed through a literature review. The paper also proposes a classification of the SM performance control metrics, from which emerge five different categories of metrics: business activity, brand sharing, dimensional, engagement and business performance metrics. The research highlights: 1) the agreement among experts regarding the need to constantly measure the activity of SM marketing; 2) the need to have a measurement framework to base the control of the strategy; 3) the need to systematize measurement metrics.

The research hypothesis of this paper is that the "traditional local products" business is a valid strategic option for the development of agricultural enterprises, enterprises of agro-industry and entire territorial areas. The promotion of local products, however, requires an innovative marketing approach, combining the conceptual tools of marketing services, according to the approach of the Service Dominant Logic (Vargo and Lush, 2004 and 2008; Gronroos, 2011; Gronroos and Gummerus, 2014) with the experiential perspective (Schmitt, 1999; Pine and Gilmore, 1999). The study proposes an "experience logic" marketing approach, which focuses marketing processes on customer experience. The methodology followed is qualitative, based on the case study (Yin, 2003). This method is considered coherent with the exploration and interpretative purposes of the study which also intends to submit to a preliminary verification the new conceptualization of marketing as applied to products and experiential consumption. We have chosen to analyze the case of Marini Azzolini Truffles Acqualagna (PU) because the company has an extensive product portfolio which includes goods, services and experience connected to truffles. The study shows that the company has adopted a marketing approach, disregarding the value created by and with the customer in places where truffle consumption is experienceed (restaurants and in the surrounding local area). In this way the firm does not take advantage of opportunities for further exploiting the market because it has assumed of a marketing approach based on "experience logic". Despite the limitations of the research due to its making use of only a single case study, the paper proposes a new conceptual model (experience logic) for observing and interpreting the food and wine business as well as the businesses involved in the new post-modern consumption processes, in which there is a demand for a strong experiential content, authenticity, and low standardization of the products and services offered.

Eden Viaggi è una media impresa pesarese operante nel settore dei viaggi organizzati, settore da considerarsi turbolento sia per l’innata instabilità che lo caratterizza sia per le conseguenze della negativa congiuntura economica globale. Negli ultimi anni (2008-2012), nonostante la forte contrazione della domanda domestica, l’azienda ha conseguito positive performance, attraverso l’adozione di condotte strategiche capaci di coniugare la presenza in segmenti di ampie dimensioni come in nicchie di mercato, differenziando le strategie competitive in base ai contesti competitivi presidiati. Strategie basate perlopiù sull’innovazione di prodotto, sull’elevata qualità dei servizi e sul rapporto fiduciario con il trade (la rete di agenzie), che le hanno permesso di affrontare in modo proattivo la crisi.

L’entertainment rappresenta oggi una delle leve manageriali più utilizzate per differenziare il centro commerciale e consolidare le relazioni con i clienti. Questo libro, utile sia per gli studiosi che per gli operatori della distribuzione, in particolare dei centri commerciali, esamina le dinamiche evolutive in atto e i possibili trend futuri che riguardano il management dell’entertainment sia dal punto di vista strategico che operativo.

La diffusa crisi del piccolo commercio nei centri urbani italiani sta imponendo alle città la ricerca di modelli di governance innovativi, in grado di tracciare uno sviluppo strategico ed integrato dell’offerta turistica, commerciale e culturale dell’area. In risposta a questa necessità, negli ultimi anni si stanno diffondendo in molti Comuni italiani dei modelli di riqualificazione urbana, identificati nei cosiddetti Centri Commerciali Naturali (CCN). Il presente lavoro propone una ricerca esplorativa su dieci esperienze italiane di CCN, allo scopo di comparare i casi osservati rispetto ad alcune dimensioni "chiave". Lo studio evidenzia le aree di criticità nella gestione dei CCN, che rappresentano altrettante sfide strategiche e manageriali necessarie ai CCN italiani (esistenti o in fase di costituzione) per favorire l’equilibrio competitivo, economico e sociale duraturo dei progetti, nell’ambito del più ampio obiettivo di riqualificazione urbana.

Le imprese e le banche italiane si sono adeguate alle regole di Basilea 2? Per tentare di rispondere a tale interrogativo, il volume studia il rapporto banca-impresa, osservandolo dal punto di vista “soggetto impresa” e “soggetto banca”; si sofferma poi sull’analisi delle convenienze degli attori in gioco; si focalizza infine sul comportamento delle piccole e medie imprese italiane, che costituiscono, a tutt’oggi, gran parte della forza vitale del Paese.