The text refers to designers community and its related to Design for All issues and its methods, processes and tools for the creation of inclusive environments and services for the Hospitality sector.
The first part of the book deals with the phenomenon of Accessible Tourism on one hand, and the culture of Diversity within the designers community.
The activity of design, and in particular of Interior Design, is here intended as the elaboration of a contextualized project, which follows the logic of Human Centered Design to create accessible and usable environments and services.
In the pages are deepened methods and tools of design process, a creative act able not only to respond to functional needs but also to social and relational needs, in which all environmental qualities, including sensory and cultural, become an unique and immersive experience.
The author is convinced that all projects respond also to an intellectual, sociological and even political dimension: indeed designers encourage people to behave in a certain way. By living experiences, people can benefit from them or live a more or less conscious sense of frustration or exclusion, in relation to particular physiological or pathological situations.
This research provides support to the dynamics of design (design processes) and, through new scenarios, invites the generation of new skills and competences.
This book comes from a doctoral research in Design pursuived at Politecnico di Milano. It promotes an inclusive approach in designing spaces, products and services for Hospitality sector.
Methods and tools proposed try to change the actual state of the art in attempt to delineate a cultural change, from integration to social inclusion, through a design drive approach.

Maria Rosanna Fossati, PhD in design, works as a consultant and conducts academic research on issues related to Disability, dealing with accessibility and usability of environments and services. She also works on aesthetic and hermeneutic aspects of industrial products for users with specific needs. She works in synergy with the Third Sector and public bodies as a consultant for accessibility and social initiatives. Currently, she is a post-doc at the Istituto Italiano di Tecnologia researching design aspects of prosthetic hands.