"What did the doctor say?". Ideas and reflections for an effective communication in doctor-migrant patient interaction

Journal title SALUTE E SOCIETÀ
Author/s Maria Laura Russo, Fabrizia Petrei, Maurizio Marceca
Publishing Year 2013 Issue 2013/1EN
Language English Pages 25 P. 157-181 File size 609 KB
DOI 10.3280/SES2013-001011EN
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The article reflects about the dynamics of communication between doctor and patient, in particular migrants patient. The analysis starts from considering the possible benefits that the use of pictograms would bring to the goal of enhancing the therapeutic alliance between doctors and patients, positively affecting the processes of attention, comprehension, recall, and adherence. The images used for this purpose, however, have to be culturally sensitive, this can be achieved with a participative process that involves migrant in each step, from the initial drawing to the evaluation of the chosen tools of communication. It is important to emphasize the value of involving migrant in the therapeutic relationship in order to start an empowerment process that will be a significant step towards counterbalancing the evident disparity of migrants’ health.

Keywords: Doctor-patient communication, health literacy, pictorials, migrant patient, empowerment, participation

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Maria Laura Russo, Fabrizia Petrei, Maurizio Marceca, "What did the doctor say?". Ideas and reflections for an effective communication in doctor-migrant patient interaction in "SALUTE E SOCIETÀ" 1EN/2013, pp 157-181, DOI: 10.3280/SES2013-001011EN