The impact of digitisation on services welfare services in Italian SMEs

Journal title SOCIOLOGIA DEL LAVORO
Author/s Marino Pezzolo, Mara Del Baldo, Ugo Ascoli
Publishing Year 2024 Issue 2024/169
Language Italian Pages 21 P. 152-172 File size 279 KB
DOI 10.3280/SL2024-169008
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The essay aims to verify, through a Systematic Literature Review (SLR), how the contribution of digital technology has changed the scheme of occupational welfare in Italian SMEs (Small and Medium Enterprises). The paper takes into consideration three key factors: In-formation Technology, diffusion of occupational welfare throughout the country and the Covid-19. The authors have emphasized a frame-work of occupational welfare and, in particular, of SMEs with regard to the provision of welfare services such as integrative pension and healthcare systems, fringe benefits and work-life balance measures. From the analysis conducted on the 35 papers covered by the SLR, it is possible to affirm, through the three factors studied, that there is an im-portant contribution of digital technology with respect to the offer of welfare services. Digitalization has contributed, even if internal points of fragility remain, to the diffusion and strengthening of occupational welfare in Italian SMEs.

Keywords: Occupational welfare; providers; digital technology; welfare programs; SMEs; Covid-19

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Marino Pezzolo, Mara Del Baldo, Ugo Ascoli, L’impatto della digitalizzazione sui servizi di welfare nelle PMI italiane in "SOCIOLOGIA DEL LAVORO " 169/2024, pp 152-172, DOI: 10.3280/SL2024-169008