Journal title SALUTE E SOCIETÀ
Author/s Giovanni Cuccu, Antonio Milanesi
Publishing Year 2009 Issue 2009/Suppl. 1 Language Italian
Pages 11 P. 29-39 File size 58 KB
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I Cup di nuova generazione - By offering an efficient healthcare booking service (CUP) for citizens it becomes necessary to take into consideration the current tools in which it is implemented. The existing CUP cannot offer a range of technological solutions, which makes accessing the services of the booking system possible. The challenge for CUP, the new generation, consist of making available, utilising the internet, a range of integrated services that permit the citizen to directly perform the various operations connected within the booking process, completely autonomously from home. Following similar approaches undertaken by some Regional Government projects, it may be possible to offer a new improved booking service on a much higher excellence scale. The CUP represents for many citizens the doorway to our National Healthcare Service and today they still have to go back repeatedly to the CUP counter to get satisfaction. The solution is found in the new innovative CUP electronic booking system which "takes on board" the citizen, eliminating the so-called "closed reservation", collecting territorial and timing preferences on behalf of them, and contacting him at home or on the mobile phone when the requested preferences have been satisfied from new place availability or cancellation.
Keywords: reservation; patient services; internet; access; waiting lists.
Giovanni Cuccu, Antonio Milanesi, I Cup di nuova generazione in "SALUTE E SOCIETÀ" Suppl. 1/2009, pp 29-39, DOI: 10.3280/SES2009-SU1004